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The Federal Savings Bank
- Finance
- Selbyville, DE
About this business
We are a veteran-owned, federally chartered bank with a focus on educating our customers about the mortgage process. To ensure we provide the highest quality mortgage experience, we start with understanding the needs of our customers. With our high standards for customer satisfaction, employee professionalism, and the ability to lend across all 50 states, we provide the opportunity for home ownership.
Location details
38017 Fenwick Shoals Blvd #2, Selbyville, DE, 19975, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
By far the worst mortgage experience I have had. Was doing a VA streamline loan what really is the easiest type loan to do should be done in two weeks. Process was two months… didn’t hear from anyone the status online did not changed reached out to my LO ******* no response have to reach out again he tells me the processor is just to busy to get to my loan right now but they have everything they need. About week two weeks later I believe it was the processor that reached out saying they needed another document. Never called ... read more
Business response:
Hi Carrie, We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. If you have any additional details to share, please send them via email to customersupport@thefederalsavingsbank.com Thank you, Customer Support
This is the first time that I have purchased a home, and everyone involved was a tremendous help to me as I asked questions to better understand everything. Thank you very much to Vince, Melina, Jennifer, and the rest of the team that helped us so much.
I cannot give enough praise to Curt in his communication, professionalism, and the integrity of his work. Curt is honest and responsive. It is clear that he is committed to helping people secure their goals, in the home buying process, in a way that will set them up for future financial success. I will be recommending him, and his team, to anyone, especially to family and friends because I know they'll be in great hands during such an important life experience.
The agent that served me was very good and was able to deftly navigate all the twists and turns.
They are great team to work with because they respect customers, everybody was very knowledgeable, trustworthy. I had a very good experience with my Refinancing process, it went smoothly, quicker than I thought, everybody was very responsible what they were handling. I was getting quick responses whenever I send them emails, even with my phone calls and got my questions answered. Especially, Diana *******, and James were very professional and thank you so much for your hard work and precious time to make my Refinancing proce... read more
Marquis was so helpful with my transaction. He was prompt with returning phone calls and even on his off hours he would pick up to answer any of my questions. With out a doubt he is very dedicated to his clients to make them happy. So happy he was my representative.
I Was skeptical at first. I felt I could trust Aaron and went with it. He was very efficient and knowledgeable. I actually did recommend someone to him right after! Great team
Unfortunately, I had a terrible experience with Federal Savings Bank. I was contacted by Troy ******, who had me fill out all of the information for a loan, proceeded to give me a quote for a refinance rate, we progressed on all the paperwork until one day, he ghosted me and just disappeared. And no, there was no reason for him to do that on my end. I still have no idea why someone who works for a bank, who is helping someone refinance, would do all that work only to ghost and disappear on a customer. It makes no sense. Very... read more
Business response:
Hi Angela, We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. If you have any additional details to share about your experience, please email us at customersupport@thefederalsavingsbank.com Thank you, Customer Support
After being told by my current REPUTABLE lender that I would receive multiple low ball offers, I was stupid enough to open this one from the FEDERAL SAVINGS BANK. I am so glad that I did though because I can now write a review and say that there is no chance that anything in their letter is accurate or above board. This seems a lot like a scam to me so I will not be calling them. They should also not be allowed to look like the FDIC. This is quite deceptive, and people who are desperate will not pay attention, and could be s... read more
Frequently asked questions about The Federal Savings Bank
How is The Federal Savings Bank rated?
The Federal Savings Bank has a 4.5 star rating with 616 reviews.
When is The Federal Savings Bank open?
The Federal Savings Bank is closed now. It will open tomorrow at 8:30 a.m.
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