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The Federal Savings Bank
- Finance
- Selbyville, DE
About this business
We are a veteran-owned, federally chartered bank with a focus on educating our customers about the mortgage process. To ensure we provide the highest quality mortgage experience, we start with understanding the needs of our customers. With our high standards for customer satisfaction, employee professionalism, and the ability to lend across all 50 states, we provide the opportunity for home ownership.
Location details
38017 Fenwick Shoals Blvd #2, Selbyville, DE, 19975, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The Federal Savings Bank and their employee, Josiah *****, went above and beyond any of my expectations especially during these trying times. Thank You, James ********.
RJ was not only knowable but he was also personable. Quick to return a call and on target with commitments. Was patient if having to answer a question more than once. He worked diligently to put this together and went to our defense when our lock expired due to a over zealous appraisers repair request. We are thankful to have had RJ, another veteran, working on our behalf and would recommend him to our family and friends.
05/24/2019 The Federal Savings Bank constantly sends me solicitations, despite a request for them to stop. I called them in in February 2020 and asked them to take my name off their list and stop sending me solicitations, while on the phone they were very rude then continued to say they could do better than where i was at, but said they would take me off the list. Since my phone call , I have received at least 2 more solicitations in the mail per day. This is out of control, especially since I requested it to stop. I called ... read more
Business response:
Hi Tammie, We regret to hear you had a negative experience with us. We can assist in adding you to our opt out list. Please send either your full mailing address or the notice ID number on the most recent mailer to customersupport@thefederalsavingsbank.com Thank you, Customer Support
GP was excellent and thorough throughout this entire process. After working with him, the bar has been set very high. I appreciate his candor and honesty during our time working together.
To: FSB Customer Service From: James ******, Michelle ********* First contact with Rhonda, Feb 3, 2020 @ 1733 ET. Submitted Construction Loan application 2/4 Construction Loan Application Completed 2/6 Advised Rhonda about the land purchase and requested 90 day closing 2/23/2020 and send the Offer to purchase documents which outlined the May 26th 2020 Closing Date. 2/26/2020 Notified Rhonda that our builder was ********** Homes 4 March 2020 Provided Rhonda with the preliminary quote from ********** and requested a Pre Qual L... read more
Mr. D. Matthews was extremely helpful during each step of the process. He was prompt, providing accurate information and follow-up answers. i felt confident Mr. Matthews worked to find the lowest interest rate and expedite the process of closing. Mr. Matthews is personable and it was a pleasure to work with him. I would recommend Mr. Matthews as an excellent resource for banking and refinancing needs.
We are most grateful to Austin ***** and his team for securing this mortgage for us. The interest rate is the lowest of any bank and we are feeling most fortunate to have successfully completed the process. Every concern we had was met with a prompt return phone call to give the answer that we needed. Thank you to Austin ***** and all the men and women that worked on our loan. God bless you all.
Let me start by saying Melissa is the most impressive person that I have EVER worked with! From the very beginning she took all the information and created plans of action for multiple possible scenarios, which allowed me to be the most educated of every option available.I feel that I have made the best decision for my family. Her Communication skills are unmatched. I always knew where I stood and what my status was throughout the entire process. I never doubted or wondered if she was working on the loan because she took the... read more
Aaron's knowledge and courteous professionalism were particularly outstanding qualities. He maintained open lines of communication at all times and kept me informed of each requirement at each step of the process. During the initial stage of the refinance, I misunderstood the numbers and considered cancelling the transaction, but his patient, well-informed, and layman-terms explanations kept me from balking, resulting in my commitment to the refi. Without his patience, professional/friendly tone, and knowledgeable explanatio... read more
Frequently asked questions about The Federal Savings Bank
How is The Federal Savings Bank rated?
The Federal Savings Bank has a 4.5 star rating with 616 reviews.
When is The Federal Savings Bank open?
The Federal Savings Bank is closed now. It will open tomorrow at 8:30 a.m.
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