This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
The Federal Savings Bank
- Finance
- Selbyville, DE
About this business
We are a veteran-owned, federally chartered bank with a focus on educating our customers about the mortgage process. To ensure we provide the highest quality mortgage experience, we start with understanding the needs of our customers. With our high standards for customer satisfaction, employee professionalism, and the ability to lend across all 50 states, we provide the opportunity for home ownership.
Location details
38017 Fenwick Shoals Blvd #2, Selbyville, DE, 19975, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Chris and his team were amazing people to work with! They made sure we knew what was going on, when things were due, and what to expect. Every question was answered quickly and spot on! Our loan closed quickly and we experienced no issues. The payout to the old mortgage happened within the week as well. This company is very professional and made us feel valued! Thank you!!
Working with Federal Savings Bank to refinance our mortgage was a breeze. Great work done by all departments involved!
Vanessa was outstanding and very helpful throughout the entire process. I am very thankful for all the help with my first home purchase.
We were extremely impressed with the speed and efficiency from start to finish. Clint and his team refinance our mortgage in a fraction of the time that other companies stated. Professional, polite and expedient! Well done, thank you!
I took out a VA loan with a completely unrelated bank, and ever since have never stopped getting offers to refinance in the mail. Most of them are at least clear about what they want, but the ones from The Federal Savings Bank are formatted like government documents and disguised as a "Report of Available Funds" in an attempt to trick people into calling them. I would contact them to demand they stop mailing me, but I know if they got my email address or phone number they would just harass me there too. These vultures are pr... read more
Business response:
Hi Ben, We regret to hear you had a negative experience with us. We can add you to our opt out mailing list. To add you to our list we will need your full mailing address where the mailer was received or the notification number on the most recent mailer. Please email either of these to customersupport@thefederalsavingsbank.com Thank you, Customer Support
Mr R ***** was an amazing banker, kept me informed through the whole experience. would recommend with a 5 star review.
Mordy kept me in the loop throughout the entire process. He was able to lock me into a great rate. Was very satisfied working with Mordy and his team.
Michael ****** has been incredible this entire journey. This was my first property/ home purchase and Michael stuck it out with me: he worked with me for over a year. Every time I called, no matter the odd hour, he was as enthusiastic as he was the first time we spoke. Michael was the definition of patient. He answered all of my countless (sometimes repetitive) questions, never made me feel like I wasn't competent, never sounded exasperated, and was very thorough in his explanations. Michael was encouraging: whenever things ... read more
Working with Mr. *********** made the refinance process effortless and very professional. Paul was very knowledgeable and helpful during the transaction. Any questions or concerns we had, he was able to resolve immediately or got back in touch with us within 24 hours. Thank you very much Paul !! If anything could make the process better is if Federal Savings offered a "float down" option for refinance rates.
Frequently asked questions about The Federal Savings Bank
How is The Federal Savings Bank rated?
The Federal Savings Bank has a 4.5 star rating with 616 reviews.
When is The Federal Savings Bank open?
The Federal Savings Bank is closed now. It will open tomorrow at 8:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com