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The Federal Savings Bank
- Finance
- Selbyville, DE
About this business
We are a veteran-owned, federally chartered bank with a focus on educating our customers about the mortgage process. To ensure we provide the highest quality mortgage experience, we start with understanding the needs of our customers. With our high standards for customer satisfaction, employee professionalism, and the ability to lend across all 50 states, we provide the opportunity for home ownership.
Location details
38017 Fenwick Shoals Blvd #2, Selbyville, DE, 19975, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
David Matthews was awesome to work with doing our first refinancing of our home! He is very understanding, concerned and knowledgeable. I especially appreciated his answering all of our questions quickly and with explanations that was easy to understand. David was diligent in getting us the best interest mortgage rate with Federal Saving Bank. We were truly very fortunate to work with an outstanding Mortgage Banker.
From start to finish, Jeff and his team made the process of buying our first home so easy. We had very little knowledge of the process and Jeff had an answer for every question. The whole process was enjoyable, and we couldn't be happier. Thank you so much!!
Storm Wilcoxen and his team made this combat veteran very happy with the refinance they accomplished with me. I would recommend Federal Savings Bank for any veteran seeking a mortgage or refinance as the get it done and successfully meet your needs!
I was able to get some phenomenal rates through the Federal Savings Bank, worked with Bill Christopher and his support was amazing (especially considering he was across the country from where I was purchasing)!
Thomas was great to work with. The process could have been expedient, but the customer service was outstanding.
Refinanced two mortgages into one. The process went smoothly and timely, closed on exact date. I would recommend them for refinancing in the future. I worked with a rep named A. Raineri whom answered all my questions and cordinated our closing process and answered all my questions and concerns.
It has been an absolute pleasure to work with Greg and the whole team! Their communication is incredible. Always quick to respond and quick to provide answers to any questions. The team is so kind; they always remember your name and are very intentional about building a relationship while conducting business. Our closing date came much faster than expected. But with Greg and the team, we had nothing to worry about. Everyone worked extra hard to help my husband and I get everything in order for closing. We are beyond grateful... read more
I'm honestly disgusted with this company. I climbed through hoops with credit companies to reconcile incorrect reportings regarding a past mortgage. Then was denied anyway for a loan. Now, I've called a few different people beyond my "loan officer" to try to obtain our appraisal fee back. Still have no luck getting it back. We're just out $550.
Business response:
Hi Amanda, We regret to hear that you had a negative experience with us. We would like to look into this on your behalf. If you have any additional details to share, including the name of your mortgage banker, please send them via email to customersupport@thefederalsavingsbank.com Thank you, Customer Support
We worked with Zach ******* through the process. He was great! Very helpful and prompt with answering all our questions! I’d recommend Zach and The Federal Savings Bank to anyone!
Frequently asked questions about The Federal Savings Bank
How is The Federal Savings Bank rated?
The Federal Savings Bank has a 4.5 star rating with 616 reviews.
When is The Federal Savings Bank open?
The Federal Savings Bank is closed now. It will open at 8:30 a.m.
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