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The Federal Savings Bank
- Finance
- Hackensack, NJ
About this business
We are a veteran-owned, federally chartered bank with a focus on educating our customers about the mortgage process. To ensure we provide the highest quality mortgage experience, we start with understanding the needs of our customers. With our high standards for customer satisfaction, employee professionalism, and the ability to lend across all 50 states, we provide the opportunity for homeownership.
Location details
2 University Plaza Dr Suite 600, Hackensack, NJ, 07601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I couldn't possibly be more pleased with my refinancing experience. William and Nelson assisted me through every step of the process; from document and information collection, to monitoring rates, to locking in the right deal, and then on to closing. They were always courteous and understanding. I would definitely recommend William and Nelson to anyone I know looking to get a mortgage or to refinance.
Purchasing or refinancing a home is a major life decision! If you are looking for a one of a kind banker who exceeds all others, then look no further. Greg and his team at The Federal Savings Bank are hands down the best! When selecting a banker, you want someone who is with you every step of the way and not just looking to complete a transaction. If you are like most people then the home buying process is quite confusing! Greg communicates everything in laymen terms to make it easier to follow along. He and his team are loo... read more
Stacy was absolutely great, and very knowledgeable. She recommended our realtor to us who was phenomenal as well.The current pandemic changed a lot of expectations, due to circumstances affecting rates, rate locks, etc but Stacy kept us updated and was honest through the whole process. Due to many people working from home, communication lagged on occasion on both sides, however given circumstances in the country, this was to be expected and the team rolled with the process very well, and it was hugely appreciated. Stacy went... read more
Raphael was amazing. He was able to negotiate a great rate for us and maintain it through various technical delays. His knowledge and problem solving skills helped bring our dream to fruition. I would highly recommend him.
Thanks to Yusuf, my loan process went smoothly and closed on the date promised.
Great experience everyone was professional and always pleasant to speak with. Derek and Jessica were extremely helpful and made the process very smooth. I would highly recommend to friends and family in the market for a new home!
I am so thankful to have received the call and offer to re-fi as I had misconceptions about qualifications. I never would have made the call to even ask. This has been a great a lucrative experience and I thoroughly enjoyed everyone I worked with. They were professional and efficient and obviously knew what they were doing from the word go.
They keep sending me literature for a VA loan... not a veteran
Business response:
Hi George, We regret to hear that you had a negative experience with us. We can add you to our opt out mailing list. To complete this on your behalf, we will need one of the following the full mailing address the mailer was received at or the notice ID on the most recent mailer. Please send us this information via an email to customersupport@thefederalsavingsbank.com Thank you, Customer Support
Excellent service and easy to work with! Everything went as planned!
Frequently asked questions about The Federal Savings Bank
How is The Federal Savings Bank rated?
The Federal Savings Bank has a 4.4 star rating with 673 reviews.
When is The Federal Savings Bank open?
The Federal Savings Bank is closed now. It will open at 8:30 a.m.
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