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The Federal Savings Bank
- Finance
- Hackensack, NJ
About this business
We are a veteran-owned, federally chartered bank with a focus on educating our customers about the mortgage process. To ensure we provide the highest quality mortgage experience, we start with understanding the needs of our customers. With our high standards for customer satisfaction, employee professionalism, and the ability to lend across all 50 states, we provide the opportunity for homeownership.
Location details
2 University Plaza Dr Suite 600, Hackensack, NJ, 07601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Thomas was great to work with. The process could have been expedient, but the customer service was outstanding.
It has been an absolute pleasure to work with Greg and the whole team! Their communication is incredible. Always quick to respond and quick to provide answers to any questions. The team is so kind; they always remember your name and are very intentional about building a relationship while conducting business. Our closing date came much faster than expected. But with Greg and the team, we had nothing to worry about. Everyone worked extra hard to help my husband and I get everything in order for closing. We are beyond grateful... read more
Refinanced two mortgages into one. The process went smoothly and timely, closed on exact date. I would recommend them for refinancing in the future. I worked with a rep named A. Raineri whom answered all my questions and cordinated our closing process and answered all my questions and concerns.
Tamara and her team were patient and very helpful, answering all my questions and steering us through this process with professionalism.
I'm honestly disgusted with this company. I climbed through hoops with credit companies to reconcile incorrect reportings regarding a past mortgage. Then was denied anyway for a loan. Now, I've called a few different people beyond my "loan officer" to try to obtain our appraisal fee back. Still have no luck getting it back. We're just out $550.
Business response:
Hi Amanda, We regret to hear that you had a negative experience with us. We would like to look into this on your behalf. If you have any additional details to share, including the name of your mortgage banker, please send them via email to customersupport@thefederalsavingsbank.com Thank you, Customer Support
We worked with Zach ******* through the process. He was great! Very helpful and prompt with answering all our questions! I’d recommend Zach and The Federal Savings Bank to anyone!
Ankush ****** did an incredible job supporting my wife and I through this process. Extremely knowledgeable. Super mature and helpful customer service. Knew just when to push and just went to stay back and wait for us to come forward at various parts in the process. Great social skills. Explain the process in ways that simplified things for us. Made himself very available to communicate with. The best customer service experience I've had with anybody in recent years.
Issac **** from Federal Savings, was an amazing help. He did everything he could to help make my loan application be as smooth as possible. He was available 24/7 and responded immediately.
Absolutely amazing they always put my interests first and treated me like a human being not like another number. Was very professional and straightforward. Couldn’t ask for any better experience buying a home than this Jose and Vanessa thank you so much you guys were class A professionals!
Frequently asked questions about The Federal Savings Bank
How is The Federal Savings Bank rated?
The Federal Savings Bank has a 4.4 star rating with 673 reviews.
When is The Federal Savings Bank open?
The Federal Savings Bank is closed now. It will open at 8:30 a.m.
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