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The Federal Savings Bank
- Finance
- Hackensack, NJ
About this business
We are a veteran-owned, federally chartered bank with a focus on educating our customers about the mortgage process. To ensure we provide the highest quality mortgage experience, we start with understanding the needs of our customers. With our high standards for customer satisfaction, employee professionalism, and the ability to lend across all 50 states, we provide the opportunity for homeownership.
Location details
2 University Plaza Dr Suite 600, Hackensack, NJ, 07601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Marquis was so helpful with my transaction. He was prompt with returning phone calls and even on his off hours he would pick up to answer any of my questions. With out a doubt he is very dedicated to his clients to make them happy. So happy he was my representative.
Unfortunately, I had a terrible experience with Federal Savings Bank. I was contacted by Troy ******, who had me fill out all of the information for a loan, proceeded to give me a quote for a refinance rate, we progressed on all the paperwork until one day, he ghosted me and just disappeared. And no, there was no reason for him to do that on my end. I still have no idea why someone who works for a bank, who is helping someone refinance, would do all that work only to ghost and disappear on a customer. It makes no sense. Very... read more
Business response:
Hi Angela, We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. If you have any additional details to share about your experience, please email us at customersupport@thefederalsavingsbank.com Thank you, Customer Support
After being told by my current REPUTABLE lender that I would receive multiple low ball offers, I was stupid enough to open this one from the FEDERAL SAVINGS BANK. I am so glad that I did though because I can now write a review and say that there is no chance that anything in their letter is accurate or above board. This seems a lot like a scam to me so I will not be calling them. They should also not be allowed to look like the FDIC. This is quite deceptive, and people who are desperate will not pay attention, and could be s... read more
The Federal Savings Bank and their employee, Josiah *****, went above and beyond any of my expectations especially during these trying times. Thank You, James ********.
RJ was not only knowable but he was also personable. Quick to return a call and on target with commitments. Was patient if having to answer a question more than once. He worked diligently to put this together and went to our defense when our lock expired due to a over zealous appraisers repair request. We are thankful to have had RJ, another veteran, working on our behalf and would recommend him to our family and friends.
05/24/2019 The Federal Savings Bank constantly sends me solicitations, despite a request for them to stop. I called them in in February 2020 and asked them to take my name off their list and stop sending me solicitations, while on the phone they were very rude then continued to say they could do better than where i was at, but said they would take me off the list. Since my phone call , I have received at least 2 more solicitations in the mail per day. This is out of control, especially since I requested it to stop. I called ... read more
Business response:
Hi Tammie, We regret to hear you had a negative experience with us. We can assist in adding you to our opt out list. Please send either your full mailing address or the notice ID number on the most recent mailer to customersupport@thefederalsavingsbank.com Thank you, Customer Support
GP was excellent and thorough throughout this entire process. After working with him, the bar has been set very high. I appreciate his candor and honesty during our time working together.
To: FSB Customer Service From: James ******, Michelle ********* First contact with Rhonda, Feb 3, 2020 @ 1733 ET. Submitted Construction Loan application 2/4 Construction Loan Application Completed 2/6 Advised Rhonda about the land purchase and requested 90 day closing 2/23/2020 and send the Offer to purchase documents which outlined the May 26th 2020 Closing Date. 2/26/2020 Notified Rhonda that our builder was ********** Homes 4 March 2020 Provided Rhonda with the preliminary quote from ********** and requested a Pre Qual L... read more
Watch your step with The Federal Savings Bank (FSB). I’m a CPA with audit experience, and the daughter of a vet and a teacher-turned-insurance agent. Through the years, I’ve learned to trust my instincts. I believe FSB was dishonest with me and that I dodged a financial bullet. If you’re considering getting a mortgage or refinancing one with them, please take a moment to read this before you give them your credit card. There are just too many red flags to ignore. (I’ll call the VA Loan Specialist I worked with Steve.) In Sum... read more
Frequently asked questions about The Federal Savings Bank
How is The Federal Savings Bank rated?
The Federal Savings Bank has a 4.4 star rating with 673 reviews.
When is The Federal Savings Bank open?
The Federal Savings Bank is closed now. It will open tomorrow at 8:30 a.m.
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