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The Federal Savings Bank
- Finance
- Hackensack, NJ
About this business
We are a veteran-owned, federally chartered bank with a focus on educating our customers about the mortgage process. To ensure we provide the highest quality mortgage experience, we start with understanding the needs of our customers. With our high standards for customer satisfaction, employee professionalism, and the ability to lend across all 50 states, we provide the opportunity for homeownership.
Location details
2 University Plaza Dr Suite 600, Hackensack, NJ, 07601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I took out a VA loan with a completely unrelated bank, and ever since have never stopped getting offers to refinance in the mail. Most of them are at least clear about what they want, but the ones from The Federal Savings Bank are formatted like government documents and disguised as a "Report of Available Funds" in an attempt to trick people into calling them. I would contact them to demand they stop mailing me, but I know if they got my email address or phone number they would just harass me there too. These vultures are pr... read more
Business response:
Hi Ben, We regret to hear you had a negative experience with us. We can add you to our opt out mailing list. To add you to our list we will need your full mailing address where the mailer was received or the notification number on the most recent mailer. Please email either of these to customersupport@thefederalsavingsbank.com Thank you, Customer Support
Mordy kept me in the loop throughout the entire process. He was able to lock me into a great rate. Was very satisfied working with Mordy and his team.
Michael ****** has been incredible this entire journey. This was my first property/ home purchase and Michael stuck it out with me: he worked with me for over a year. Every time I called, no matter the odd hour, he was as enthusiastic as he was the first time we spoke. Michael was the definition of patient. He answered all of my countless (sometimes repetitive) questions, never made me feel like I wasn't competent, never sounded exasperated, and was very thorough in his explanations. Michael was encouraging: whenever things ... read more
Friendly, willing to teach, patient and kind. Overall great experience working with Shana *****. I highly recommend her for first time and experienced buyers.
Working with Mr. *********** made the refinance process effortless and very professional. Paul was very knowledgeable and helpful during the transaction. Any questions or concerns we had, he was able to resolve immediately or got back in touch with us within 24 hours. Thank you very much Paul !! If anything could make the process better is if Federal Savings offered a "float down" option for refinance rates.
Mary ******* is a rockstar! Attentive, responsive, and transparent. Will definitely work with on investment properties in the future!
Ken was a pleasure to work with. Answered all my questions and made himself available whenever I had a question come up. Ken is an asset to this organization and I will recommend any and all who bring up the words refinance or buying a home. I was blown away by the professionalism Ken exudes and will never forget the experience. Great job from start to finish!!!
Outstanding experience, thanks! I will definitely recommend The Federal Savings Bank to those that are interested in a new mortgage!
Bill and Nelson are a great team. Refinancing has a reputation of being laborious, but the process couldn't have been easier. Really like that we were able to upload and sign documents online. Thank you guys!
Frequently asked questions about The Federal Savings Bank
How is The Federal Savings Bank rated?
The Federal Savings Bank has a 4.4 star rating with 673 reviews.
When is The Federal Savings Bank open?
The Federal Savings Bank is closed now. It will open at 8:30 a.m.
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