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THE COLLECTION Audi
- Car Dealers
- Coral Gables, FL
About this business
Location details
200 Bird Rd, Coral Gables, FL, 33146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
They have the all time worst service department. We have leased over 10 cars through the years and have never had such service issues until recently. Ever since Dawn left it’s been downhill. Will never go back there. Misleading and inadequate. And most important the COVID protocol is not adequately adhered to. Not everyone wears masks and if they do some don’t wear them properly. I did not feel comfortable staying there for 4 hours when my appointment should have been 30 minutes.
Business response:
Hello Lori. Thank you for reaching out. We can’t apologize enough that your experience was not what you had hoped for and certainly not what it should have been. Please allow us to look into the matter. First to make sure we have the procedures in place so it does not happen again and also, in the hopes of getting a resolve that might allow you to reconsider coming back to us. We greatly appreciate your loyalty and would not like to have this experience change that. If you’d be kind enough to provide your contact information... read more
RecommendedThe purchasing process was smooth easy and all around a great experience. Tavares Gooden was excellent. He was chill, happy, funn. He kept us with great conversation and a big smile through a small window of the waiting period of paperwork. If you want a great buying experience (which is sometimes hard to find when you buy a car) you should definitely go to Henderson Audi. They have great inventory. New and Used and ask for Tavares Gooden. You will be happy. :)
RecommendedNice and centrally located facilities, experienced and courteous staff
RecommendedGot a 2019 Jeep Wrangler unlimited Sport S from Audi Pensacola drove in from Baton Rouge everyone was very helpful our salesman Chris was great would recommend them to all my family and friends
Hello. A little back story about my recent visit (about 2 weeks ago), had an appointment for a repair/maintenance on my Audi A4. My boyfriend and I purchased the car there back in March of 2020. Quote on quote from one of the Service Advisor(s), it's RUSTED and not covered under warranty. Mind you, we have the Gold Care Coverage (Service Contract). We got the car there a little over 4 months ago, smh. I brushed it off, because he literally shrugged his shoulders when he said that to me when he was on the phone. So much for "... read more
RecommendedGreat experience!! Chelsea was amazing.
Business response:
We are pleased to hear you had such a positive experience with us, Sonny! If you ever need help, just give us a call. Happy motoring!
RecommendedThis was the best experience I’ve had buying a car. Ernie was quick to get everything handled over the phone fast! Within a few hours car was delivered to my home! I highly recommend this dealership!
Business response:
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
RecommendedI can highly recommend Audi Fort Myers and salesman, Raphael Tonel in particular. We did the entire transaction by phone and internet and the process was smooth and fair. No hype or pressure. I had done my homework and they understood. We had a few complications ( titling and delivery) and these were handled very well and to my satisfaction. Also excellent follow up after the deal was done.
RIP-OFF! We purchased our car at Audi Plano and they are the only place we have had it serviced. After purchasing the Audi Care Program one month ago, our battery goes out. The line sheet that was given to me when I bought Audi Care clearly states “Battery – Test and Replace if necessary (additional costs may apply to the service)”. I was thinking additional costs might be for the core exchange, etc. Apparently, everyone at this dealership has a problem with the definition of the word “REPLACE”, as I was charged over $400 to... read more
Business response:
Kay, we are deeply disappointed by your experience at Audi Plano. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 249-0905 to discuss what we can do to help.
Frequently asked questions about THE COLLECTION Audi
How is THE COLLECTION Audi rated?
THE COLLECTION Audi has a 4.8 star rating with 5,355 reviews.
When is THE COLLECTION Audi open?
THE COLLECTION Audi is closed now. It will open tomorrow at 9:00 a.m.
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