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The Bridal Closet
- Bridal
- Vienna, VA
About this business
Location details
145 Church St NW, Vienna, VA, 22180, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 5:00 p.m. | |
| Sat | 11:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Do Not Recommend this Bridal Shop I went to the Bridal Closet to get the bridesmaid dress for my sister's wedding. From the moment I walked into this shop the sales lady was rude to me. She asked me to wait and not look around until she could help me. (She was not with any customers and she was not on the telephone). After a few minutes I went up to her at the counter and told her I needed to just order a bridesmaid dress. She told me that she'd already told me to wait. After fifteen minutes of waiting, and again there were ... read more
Great reputation. Great shop I had the best experience when purchasing my gown a few years back. My friend that was a bridesmaid in my wedding had purchased her bridesmaids dress there. She also loved working with the old staff so we visited again. This shop has always had great personal service. I was pleased to see that the new owner has kept the tradition. This shop is more of a boutique then a cattle call bridal shop. The first time visiting the shop I saw what we call a modern bridezilla. IT WAS NOT HER TURN to be serve... read more
Absolutely horrible customer service I have never been treated so rudely be someone in a customer service field ever. I ordered my tiara from there approx 3 months before my wedding. It came in early and my mother picked it up for me (which was my mistake). When she brought it over, it was pearl and rhinestone-I wanted only rhinestone to match my dress. I called her up and at this time Suzie was quite helpful. She agreed to exchange my pearl and rhinestone tiara for a plain rhinestone one. Approx 2 weeks before the wedding I... read more
Awesome Customer Service I actually joined this site just to leave a review for the Bridal Closet. They made what could have been a real headache very easy for my bridesmaids and me. As soon as my bridesmaid and I walked in the door, we were greeted cheerfully and assisted immediately. When we ordered her dress, Suzie (manager) personally called the dress manufacturer to see if a rush order was needed (luckily it wasn't needed, but I didn't know it took 10-12 weeks for bridesmaid dresses to come back). She then was just as h... read more
Not so good anymore A few of my friends had purchased their dress at the Bridal Closet. I was once a bridesmaid in a friend's wedding and purchased my dress there. I had a fun experience so went back a month ago after getting engaged. I was unpleasantly surprised. As soon as I walked in a lady was on the phone and didn't get off to greet me or help me. I guess it is under new management because it is not what it used to be. I would not recommend this shop to anyone.
Worst bridal store ever! The new management is horrible. Rude, unhelpful, didn't have any time to help. Do not come to this store, it is a waste of time and they have an extremely limited selection!
Worth the Visit I would like to add another recent review as others are dated 2010 and earlier. The owner has a wonderful woman working there named Beverly. She was easy to work with, no pressure, and she had wonderful suggestions. Taking a day off of work during the week will make any bridal shopping experience better. The place is small, but it's a treasure.There are many samples to try from many designers. There are two nice dressing rooms and the visit will feel intimate. I imagine it would be crazy on the weekend. We re... read more
Zombies work there I don't think anyone in that place has a pulse and am actually kind of happy to see that others ave had the same experience and it's not just me. I've been there on several occasions and can honestly say that the customer service is consistently awful. The minute you walk in, you want to walk back out. There is never any greeting-no matter how slow they are, nobody asks if they can help you, and even when you ask them a question, you are barely acknowledged. Frequently, I have caught the sales girls giving... read more
Highly recommend The Bridal Closet to any bride-to-be~ I just got married in November and I purchased my dress, bridesmaid dresses, invitations, veil and ALL of my accessories from The Bridal Closet. I had been to so many other stores but The Bridal Closet had everything that I needed in once place and the prices were awesome and their merchandise was trendy yet classy. Two of my bridesmaids (or maidens :) )...also got some stuff from there and that's how I heard bout' this store. Weird that you all had such bad experiences ... read more
Frequently asked questions about The Bridal Closet
How is The Bridal Closet rated?
The Bridal Closet has a 3.3 star rating with 57 reviews.
When is The Bridal Closet open?
The Bridal Closet is closed now. It will open at 11:00 a.m.
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