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Texas Steak Express
- Steakhouses
- Odessa, TX
About this business
Location details
121 E. 42nd, Odessa, TX, 79762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered 2 ribeyes one was a sirloin,they forgot my shrimp. The night manager named Gabby said she would have it right out. 45 minutes later shrimp showed up and they were cold.i called back girl said well what did I want her to do. . I spent $75 on crap. Ribeye was so tough you didn't want to eat it.People don't waste your money. They are very rude and service is nasty.
Business response:
I apologize for the miscommunication with your meal, Robbin. We do our best to assure all of our guests receive their correct orders fresh and hot from our kitchen. If you have any further questions or concerns please don't hesitate to let us know. -Machelle M., General Manager
ordered the steak and shrimp meal and the steak was tuffer than a boot plus the potato was raw and cold the roll was cold also. could have gotten a sirloin at road house way cheaper and way better
I’ve always liked this place until today. Order 4 steak tips dinner. Once we got our food home everything looked good up until we tried to eat it. All we got was fat and it wasn’t cooked to order. My husband’s order was the only one that was edible. We took the meat back to show them it was all fat. They did refund some of the money we paid for the food. What’s funny is that I called to make sure the refund was put back into our account and I asked to speak to the manager. The girl that answered was not manager and pretended... read more
Business response:
Becky, we've always appreciated your support, and it's a shame that this one experience could turn you away from visiting us again. Of course, we do accept responsibility for dropping the ball in this instance, but we can assure you it won't happen again. Truly hoping we can look forward to welcoming you back again. -Machelle M., General Manager
RecommendedI love you steak express!
Business response:
The feeling is mutual, Lacey! You're always welcome here. -Machelle M., General Manager
I had a terrible experience with them today. Never again will I buy from this restaurant. Obviously, corporate is not aware of all the negative reviews and treatment of customers. But they will. I am going to contact them and hopefully they will listen and do something about this restaurant and its poor service.
RecommendedI fell in Love with this place when it came to Odessa and still love it. Understandably due to the oil boom and large pop increase the orders take longer to be delivered, food order is not always complete upon arrival but food is still good and they are always polite.
Very dissatisfied with the service. Had a visit from family ordered plenty of food, and a burger my wife ordered was not received. I called and employee said manager was not available but that they would give me 15% off for my next order. I don't need a discount. An apology or proper customer service would have been good enough. Have always ordered from this store until now. The burger showed up 1 hour and 15 minutes later, no dressings, no chips and driver was rude and unprofessional. As was the manager, who never took the ... read more
Business response:
I want to apologize about what happened here, Tony, and assure you I'll be taking a look into this. Please contact me at the store to get this resolved. I only hope you give us another chance to provide you with the five-star experience you deserve. -Machelle M
Lets just say I have waited 2 hrs, and still no food, so I am sure it will be cold... When order was placed I at 11:40, I was told an hour wait.. $26 for food that will be cold, and over an hour late.. This will be my last order...
RecommendedI’m more upset with steak express than I have ever been with any restraunt I tried to call in a order and they put me on hold 3 different times and never came back to the phone I love their food but I won’t ever eat there again I would have rather been told we are to busy to take your order than to be left with a phone in my ear very disappointed
Business response:
I apologize for the inconvenience, Shelby. My team loves taking care of everyone who calls or walks through our doors, and I'm sorry to hear that a different impression was given. If you ever need us again, the team and I are at your service. -Machelle M
Frequently asked questions about Texas Steak Express
How is Texas Steak Express rated?
Texas Steak Express has a 3.5 star rating with 609 reviews.
When is Texas Steak Express open?
Texas Steak Express is closed now. It will open tomorrow at 9:00 a.m.
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