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Texas Roadhouse
- Steakhouses
- New Berlin, WI
About this business
At Texas Roadhouse in New Berlin,WI we like to brag about our Hand-Cut Steaks, Fall-Off-The-Bone Ribs, Made-From-Scratch Sides, and Fresh-Baked Bread. Everything we do goes into making our hearty meals stand out. We handcraft almost everything we serve. We provide larger portions so you get more food for your dollar. And if you want an Ice Cold Beer or Legendary Margarita to wash it all down -- well, we have those, too. Our food's not the only thing that's Legendary at the Roadhouse -- our fun is too! From our line dancers t... read more
Location details
15425 W, Rock Ridge Rd, New Berlin, WI, 53151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would not recommend this place to anyone. The service was bad. Made call reservations and still waited 1 hour. Then 3 out of the five steaks ordered were tough and burnt like shoe sole. I would think a steak place would know not to burn to char a well steak.
Business response:
Thank you for the feedback, Mary Ellen Boyle. We pride ourselves on providing legendary service to all of our guests, so we apologize for not living up to this standard on your visit. Please give our guest relations team a call at 1-800-TEX-ROAD so we can try to make things right.
Great experience tonight! Service was amazing and our waitress Amy did an outstanding job!
My name is Geoff Hale. My family and I run two lumber yards and five other deck related manufacturing and distribution operations in southern Wisconsin and between Denver, CO and Randolph, VT. Just as in the movie "It's a Wonderful Life", it is truly amazing how the action or inaction of one individual can impact the lives of so many others. If there's one thing I have learned in more than 45 years in business, its that our customers always come first. It would seem as thoug...Continue Reading
Business response:
We are very sorry to hear this, Geoffrey Hale. This is not an example of the legendary food and service that we strive to provide. Please give our guest relations team a call at 1-800-TEX-ROAD so we can try to make things right.
Our onion was deep fried with the skin on it! You could not even chew it (they did replace it). Baked potatoes were dry even being loaded, and one person's mashed potatoes were Luke warm. Worst bloody Mary I have ever seen! Did not come with any vegetables, not even a pickle! On the bright side the prime rib was above average, and our server was awesome!
Business response:
Very sorry to hear this, Mike. This is not the type of experience we want you to have, so we apologize. Please give our guest relations team a call at 1-800-TEX-ROAD so we can learn more about your visit and try to make things right.
The food is amazing! Great place to meet friends for dinner. Staff is pleasant.
Business response:
Thank you so much for the kind words, Heidi Mitchell! We hope to see you again soon.
Awesome tasting food, tons of it. You won't go home hungry and will have lunch for the next day! Enjoyable atmosphere, wonderful waitress and staff. Go and celebrate your birthday, they make you ride the pony...
Frequently asked questions about Texas Roadhouse
How is Texas Roadhouse rated?
Texas Roadhouse has a 4.3 star rating with 4,195 reviews.
When is Texas Roadhouse open?
Texas Roadhouse is closed now. It will open on Monday at 9:00 a.m.
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