This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Telstra Store
- Telecommunications
- Sydney, NSW
About this business
Location details
400 George Street, Sydney, NSW, 2000, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
While I activating my new SIM card, I chose to use international pass port. Hey! Taiwan ISN'T a province of China, OK?
I spoke to 4 representatives - 1 in a shop, 3 others on the phone. At each stage, I spent an ungodly amount of time (a) authenticating myself, and (b) explaining my existing plan. I was given the run-around, until winding up with a rep who actually knew how to assist a customer. Especially your shop staff! Given a customer's mobile number, there are a number of ways of authenticating the customer without resorting to hardcopy documentation. Perhaps you should investigate that instead of flat out refusing to help customers? A... read more
This is not about the store. Its about the service on general. Each interaction is the same, 30-40mins explaining my issues and the problem never changes. I have complaained to the Ceo's office and the same version and interst shown. They all.must read the same script. They promise the wworld for you business and once they lock you into a contract.... they deliver an atlas. So very disappointed in the product sold and the service post signig me up. So no choice but to complain to the ombudsman's and they dont really care if ... read more
Worst customer service ever. They've now screwed my internet connection up, most likely on purpose
This is not about the store. Its about the service on general. Each interaction is the same, 30-40mins explaining my issues and the problem never changes. I have complaained to the Ceo's office and the same version and interst shown. They all.must read the same script. They promise the wworld for you business and once they lock you into a contract.... they deliver an atlas. So very disappointed in the product sold and the service post signig me up. So no choice but to complain to the ombudsman's and they dont really care if ... read more
I spoke to 4 representatives - 1 in a shop, 3 others on the phone. At each stage, I spent an ungodly amount of time (a) authenticating myself, and (b) explaining my existing plan. I was given the run-around, until winding up with a rep who actually knew how to assist a customer. Especially your shop staff! Given a customer's mobile number, there are a number of ways of authenticating the customer without resorting to hardcopy documentation. Perhaps you should investigate that instead of flat out refusing to help customers? A... read more
Frequently asked questions about Telstra Store
How is Telstra Store rated?
Telstra Store has a 1.2 star rating with 733 reviews.
When is Telstra Store open?
Telstra Store is closed now. It will open tomorrow at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com