TD Bank

Sheila L 

on BBB

4 years ago

I've been on hold for an hour & 45 min so far. Still no answer. Trying to verify final payment made and cancel automatic withdrawals. " 

Chanel T 

on BBB

4 years ago

I have been attempting to work with TD auto finance since October 2020 to request a title transfer. It is now February ******* and I am still unable to receive any direct information on why the title cant be transferred to my new state of residence. I have been given as the number to call to assist with my title transfer questions. That number is disconnected. I have had the request formally sent from the *** 3times and still nothing has been done. I cant even drive the car because the plates need to be changed to *******. T... read more

Deserry S 

on BBB

4 years ago

On 02/12/2021 , TD retail customer service had me on hold for *******. All i wanted to do was obtain my customer account number to be able to access my account online. This" financial " company is not allowing customers to view or have access to their account , report a lost or stolen card, request account information without speaking to a representative. I truly do not know if they are even staffed at this point if it was not for money being taken out of my account. This company needs to be held accountable for providing ea... read more

Yvette H. 

on BBB

4 years ago

On October 27, 2020 around 10:15a.m., I was trying to conduct my business with a bank specialist named ********. He and his colleagues was giving me difficulties whiles' I was waiting to be served. Also, I asked him if he could mail two letters for me and he hasn't. My checking account has been fraudulent since October of last year. I've been trying to apply for a cash back credit card which I was denied for numerous of times because of the trouble my ex classmates has been causing me from ******************************** ab... read more

Nathalie G. 

on BBB

4 years ago

Absolutely the worst I moved and thought maybe Ill stay with TD but **** no. Took me 3 months to try and dispute a charge over the phone faxed 4 papers to them 3x they never got it. I cant take a flight no one will help over the phone. I just want these accounts closed now and they still wont help me. ** gonna have to take a flight just to close these **** accounts. I would not suggest this bank at all. For it to be a pandemic I expect there online services to improve but there absolutely the worst 

Ian M 

on BBB

4 years ago

Retail card was opened in my name. This was an unauthorized charge, but ******* will not respond to my faxes, emails, or phone calls. I was on hold for 5 hours one time waiting to submit a dispute via phone. ** Retail ************* also reported this fraudulent account as delinquent so my credit has taken a massive hit. 

Michelle L 

on BBB

4 years ago

For an auto loan, ** agreed to finance $13,000 for an additional $13,000, making the overall loan $26,000- with no way to payoff at a lesser sum. Being that I was desperate for a car due to new location, I signed the contract. One month later ***** hit and I lost my job for three months. I have barely been able to make payments. I called ** several times to see if I could lessen my monthly payments and renegotiate the contract. They had zero empathy and didn't budge. So I decided to voluntarily surrender the vehicle and file... read more

Susan B. 

on BBB

4 years ago

TD Credit cards are definitely the worst choice any consumer can make. I had a balance of $4000 (medical bills), and with a 28 percent interest, could never bring down. Called collections department to settle in ******** 3 payments over 3 months. During the call a very nice representative shared the the Forebarance Program option..I have. Called every year to ask if the interest could be lowered asy.payments were consecutively on time. I was always told No. Before making the first of 3 final payments for collections settleme... read more

Yvonne W 

on BBB

4 years ago

This **** just caused me to get a higher interest rate on a car loan because they changed my balance from 10,000 to 1,000.000 and didnt even send me a letter For their mistakes. When I called was told it was a software problem and it will change on My Credit report soon, I really upset with this bank and will not do business with them again.