Taro Pharmaceuticals U.s.a., Inc.

Katelyn K 

on BBB

3 years ago

My experience with proactive was horrible.. I bought this product a few years back hoping it would help my acne and the opposite happened.. instead I was almost taken to the ER with some chemical burns all over my face.. plus they kept over charging my bank account and kept sending the product to my apartment even after I ended the subscription with them.. 

Jen C 

on BBB

3 years ago

Do you not do business with this company. First of all, their product did not work on my daughter. I had to try twice before this company actually canceled my subscription. Now, they are sending me emails several times per week, saying that I still owe them money. I do not owe them any money. I was told that I had a zero balance when I canceled my account. Today, they sent a note saying they were going to charge my credit card. They have been an absolute nightmare. 

Sal G 

on BBB

3 years ago

Rip off company don't even bother with their deals because they will screw you! I got 2 shipments and canceled my order so tell me how I paid over $170 for supposedly their $30 deal what a joke I'm so mad at myself for falling for this. Never have I wasted money like that to get ****. 

Claudia C 

on BBB

3 years ago

I had purchased the Proactiv products for many years without any concerns. I was able to manage my subscription and payment information online without any problems. However, within the last 3 years, the business has changed for the worse: 1. Proactiv failed on numerous occasions to ship the products despite calling customer service and resubmitting orders. 2. The 'under construction' website was not complete or user friendly and now, I have limited control over my orders and my billing information. 3. After repeated issues, ... read more

Julie M 

on BBB

3 years ago

This company is a nightmare to deal with. Took over a month to cancel my subscription. Their online portal was never working correctly. After I cancelled my subscription I continued to get emails stating I owed money 4 months after I canceled. It threatened collections. Upon calling, they stated it had been resolved and paid yet they continued to send emails with a PAY NOW button in the body of the email. They have probably double dipped on many people who already satisfied their ********. 

Megan T 

on BBB

3 years ago

Despite being told I cancelled this subscription in Sept 2021, I am still being billed in Feb 2022!!! Impossible to get through to someone and the website is absolute garbage!! It is a shame bc the products do work well, but the customer service is absolutely atrocious. I have been fighting these charges with my credit card company for months. It is disgraceful. 

Doc E 

on BBB

3 years ago

Will never use the subscription service again. I tried it twice and both times I ended up with no product and charges on my card. The subscription service is the most inept process. The products are good and work well. 

Colleen S 

on BBB

3 years ago

This company is horrible! I absolutely agree that this is the worst Customer Service. I cancelled my subscription and was charged afterward. I was told that I even had a balance. I told them I would return it then to get a full refund (because I originally wanted only the amount charged AFTER my cancellation), but they wouldn't do that. I asked for a return label emailed, and they wouldn't send it for "3-5 business days".... So, I asked for the address so I could send it back today, and they would not give it to me. I was so... read more

Carolyn W 

on BBB

4 years ago

Extraordinarily shoddy packaging and application. I actually have to have help opening the tube of lidocaine. One person holding the ridiculously complex top while the other presses the weak plastic tube into the cap and turns. The tube twists at the bottom and the middle so that after each opening the product squirts out uncontrolled. So far the medicine has not done what it is supposed to do, but I am instructed to apply 1g out of a 30g tube with no markings on it. I may or may not be getting the correct dosage. The produc... read more