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Taro Pharmaceuticals U.s.a., Inc.
- Pharmacy
- Hawthorne, NY
About this business
Location details
3 Skyline Dr Ste 120, Ste 120, Hawthorne, NY, 10532, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Member > 17 years. Good product developed by the 2 women Dr.'s. 27 years ago. The new company Alchemee LLC, Taro Pharmaceuticals USA Inc. Billing, service, operated, & managed by simple thugs. People on phone are fine but if you try to cancel they can only bundle the info and send to "management" who are no different than a disgusting street-thug jabbing a weapon in your ribs except that they use an email stating you owe more and threating PAY NOW bill. The bills even come in with random amounts owed. And that is AFTER I hav... read more
Impossible to cancel once you begin a subscription. I have been a customer for over 6 years, and 2 years ago I decided to cancel my subscription. The first time I tried to cancel, I went through their website's chat function. The customer service representative I chatted with assured me that my subscription had been canceled. A few weeks later, I got an email saying they had just shipped out my recurring order and charged my credit card. I went through their website's chat function again, and the customer service representat... read more
I did not receive an order and prior to the payment request I CANCELED my subscription. The website wouldn't let me so I talked to a support person who claims they canceled it! Clearly they didn't cancel my subscriptions upon request. With their website cancelation part down they are trying to just make it not possible to end it. They are threatening to send a payment for an order I didn't receive to collections because they won't cancel the subscription.
I went online on 4/16/22 to order Proactive because I used it in the past and had success. I couldn't get the order to go through because it gave me an error and said it couldn't process. I decided not to pursue it any further and let it go. When I check my bank account on 4/18 I had been charged FOUR payments of $31.75 for a product that the Proactiv website wouldn't let me order. I called them immediately and someone in the Philippines told me they had to wait until the next day to get back to me because nobody was in the ... read more
NEARLY IMPOSSIBLE TO CANCEL SUBSCRIPTION- Company claims system glitches and sends bills for product cancelled. I have tried to cancel our ProActive monthly subscription for a year. In June of 2021, their customer service blamed it on an update of their system: "Due to our system upgrades, we cannot cancel subscriptions at this time." I called a month later and was told the same thing. After calling again the next month (August), customer service told me the order was already en-route for delivery and due to Covid, we could ... read more
I purchased their 90 day 3-step products which automatically subscribed me for ongoing subscription. Over 30 days of using the products, my acne has worsened. I called the company more than five times but it always gets disconnected. I have emailed the company to cancel my subscription, but have not heard from anyone. Their customer service is unreachable and this company does not let me cancel my subscription or refund the money as promised if the symptom does not improve.
I have had the exact same experience as the previous reviews. I started noticing issues with my account back in September 2021. Thankfully at that time, I contacted my credit card company and put a block on my account so they were not able to charge me. I have been a member for well over 10 years. I have no issues with how the products work. All of my issues are with billing and receiving my products. I tried to reach customer service on the phone and was placed on long holds. I tried the chat feature and that wouldn't work ... read more
Our daughter used the products for 2-3 years until they no longer worked and we found a better skin care product for acne and her skin responded beautifully. I called Proactiv's customer service line and it wasn't available due to relocating. I called about two weeks later and spoke with a representative who assured me the membership would be cancelled yet because another shipment was enroute, I "had to pay for it." I did and closed the account out. That was 13 months ago. I STILL receive emails claiming I owe money. The ema... read more
I just got off the phone with Proactiv due to a bill I got stating I owed more money even though I asked to be canceled several months ago. I can't tie the last charge to any product I received, but paid it anyway to get past this nightmare. I was assured by the customer service rep that I am totally closed out and paid up with Proactiv. But lack any confidence in what they tell me now. Does anyone know what government agency or regulator oversees this type of business so I can complain if I continue to have issues?
Frequently asked questions about Taro Pharmaceuticals U.s.a., Inc.
How is Taro Pharmaceuticals U.s.a., Inc. rated?
Taro Pharmaceuticals U.s.a., Inc. has a 1.3 star rating with 66 reviews.
When is Taro Pharmaceuticals U.s.a., Inc. open?
Taro Pharmaceuticals U.s.a., Inc. is open now. It will close at 5:30 p.m.
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