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Taro Pharmaceuticals U.s.a., Inc.

1.2

About this business

Location details

3 Skyline Dr Ste 120, Ste 120, Hawthorne, NY, 10532, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 5:30 p.m.
Tue8:30 a.m. to 5:30 p.m.
Wed8:30 a.m. to 5:30 p.m.
Thu8:30 a.m. to 5:30 p.m.
Fri8:30 a.m. to 5:30 p.m.
SatClosed
SunClosed
1.263 reviews
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Jessica H's profile image
Jessica H 
a year ago

Proactiv is an absolute scam. Their products only make acne worse. They sign you up as a subscription and make it nearly impossible to cancel. Even if you don't use their products after you unsubscribe, they will send things and charge you. You won't know you owe any money until you're sent to collections. They are terrible. You pay for product that you don't use and they don't refund you either. Terrible business. Stay away! 

Courtney D.'s profile image
Courtney D. 
2 years ago

So I cancelled my subscription July 24. Now August 3 what do you know ** being charged for my subscription. I speak with ****** who says that I still have a subscription. Then I proceed to tell him I have proof that I canceled my subscription. I took pictures of everything I don't know why but Im glad I did. He tells me now the my subscription is cancelled and that they can't reimburse me because the shipment has already been ordered. I told him I don't care if you can't cancel the order. I want my money back. They are telli... read more

Joyce C's profile image
Joyce C 
2 years ago

Stay away from this company. I placed an order and received something different. I told the Company right away and they said it is too late to cancel . They can't cancel a few minutes after the order was placed? That does not make sense. So of course I had to pay to return because their website is terrible. They refuse to refund the shipping cost.I will never order from them again. 

Angela B's profile image
Angela B 
2 years ago

This company is a complete SCAM. They bill you for products you did not order. They refuse to cancel your orders THEY placed unauthorized. They severely over charge. At 1 am I received an email for products I did NOT order!!!!! I called at 7 am. They absolutely refused to cancel stating it has left the warehouse. Filing fraud with my bank! Steer clear of these people!!!! 

Tina M's profile image
Tina M 
2 years ago

No way to cancel subscription! I tried to cancel for an entire month! No one would get back to me but they still charged me! Now I cant get a full refund and the products dont work! Im so mad. Scam artists!!! They also took over 5 emails to reply to me to cancel. How hard to you have to try to get ahold of a company for some help!? Unreal. Charged me over 64 dollars for facewash toner and cream. And they told me they wont reverse the pending FOURTY dollar charge because its too late. So 100 dollars for products that dont wor... read more

Megan H's profile image
Megan H 
2 years ago

This company makes it impossible to cancel any orders. I had logged on to their website and it demonstrated I have no current or future orders or subscriptions. However, I received an email at 1 am EST that an order was placed, and I contacted them at 7 am EST to cancel. I was told that the order has already been prepared for shipping, so I am unable to cancel the order. Their customer service was absolutely not going to help me. I have never dealt with a company that gives you, at best, a 6-hr window to cancel an order once... read more

stacey j's profile image
stacey j 
2 years ago

Poor *************************** I have been a regular customer of ********************** skin care since approximately ****. This complaint is not regarding the product itself, for I love it, it is part of my regular skin care regimen. I have however been consistently overcharged and am fed up. Every since the launch of the new website (approx. 2 years ago) the entire billing operation has gone by the wayside. Over the last couple of years I have had to make several phone calls ranging between 45 min to 1 hr in which I need... read more

KATHRYN M's profile image
KATHRYN M 
2 years ago

I logged in last week to make sure I didn't have a subscription anymore and it stated that I didn't have a subscription when I logged in....so I thought I had cancelled it last time and had forgotten. However, I just got an email with an order number *** saying that I had a subscription order process.....this caused me to over withdrawal on my bank account.....this is an UNACCEPTABLE was to run a business. I want the order cancelled ASAP and my money refunded NOW. When I log in, it says that I don't have any subscription!**I... read more

Allison C's profile image
Allison C 
2 years ago

The product does not work! The company keeps taking money out. No email warning the money was getting taken out. I looked on website to cancel could not find a place to cancel online, you have to call!When I called they tried to talk me into continuing with the product and call back if I didnt like the product. The product didnt work! The agent was rude and condescending on the phone. I asked about a refund and you have to send it back on your dime, with a tracker. Shows they do not believe in their own product, if they are ... read more

Frequently asked questions about Taro Pharmaceuticals U.s.a., Inc.

How is Taro Pharmaceuticals U.s.a., Inc. rated?

Taro Pharmaceuticals U.s.a., Inc. has a 1.2 star rating with 63 reviews. 

When is Taro Pharmaceuticals U.s.a., Inc. open?

Taro Pharmaceuticals U.s.a., Inc. is open now. It will close at 5:30 p.m.  

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