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Taro Pharmaceuticals U.s.a., Inc.

1.2

About this business

Location details

3 Skyline Dr Ste 120, Ste 120, Hawthorne, NY, 10532, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 5:30 p.m.
Tue8:30 a.m. to 5:30 p.m.
Wed8:30 a.m. to 5:30 p.m.
Thu8:30 a.m. to 5:30 p.m.
Fri8:30 a.m. to 5:30 p.m.
SatClosed
SunClosed
1.263 reviews
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Caitlyn B.'s profile image
Caitlyn B. 
2 years ago

Literally so annoyed and learned my ******* Will never be purchasing from this company again. I wanted to try it out, it broke my face out completely so I decided I did not want to use it anymore. Went on the website for over 30 mins trying to figure out where I can cancel my membership. I cant find anything that allows me to take my information out of their website or stop my subscription (that mind you I did not realize I even had). I tried using the chat system and it wasn't allowing me to type characters, how convienent.... read more

Alisha C.'s profile image
Alisha C. 
2 years ago

Used this product about 15 years ago and didnt have good results so I stoppedI didnt pay for it, my grandma did. It might work for some, but not all That being said, I have a charge on my debit card from TPC*Proactive. And it says its recurring I have not signed up to receive the product. I have not given this company my card information I called my bank, reported the charge as fraudulent, replaced my card and filed a claim for the charges. I am waiting for a response. I dont believe this company is doing this but they need ... read more

Krystal J's profile image
Krystal J 
2 years ago

Don't risk doing business with this company. I purchased over 200 dollars worth of product for my teenager. It was terrible on his skin and his face was inflamed and broken out for 2 months. 1. I emailed asking how to return the product and stated I want to purchase the sensitive skin set. Ten days, still no response. 2. I called and the automated system is a deterrent and gives a very annoying repetitive message before even offering language queue options. 2. 100 percent of the time, calls are disconnected prior to or partw... read more

Miranda O's profile image
Miranda O 
3 years ago

Very disappointed with the cancellation process. When I called to inquire about my refund for a returned product for a cancelled subscription, I was informed that the ********** sales tax would be deducted from my refund. #1 - a customer should not have to ask for their refund when the product is returned, #2 - ********** sales tax cannot be deducted from a refund. Fraudulent and unethical company practices! 

Terri H's profile image
Terri H 
3 years ago

Don't EVER **************** is impossible to cancel. I have cancelled several times and STILL am getting billed. I finally had to contact my bank to mark the charges as unauthorized. **************** is the absolute worst. 

Jillene D's profile image
Jillene D 
3 years ago

DO NOT GET SUCKED INTO THE PROACTIV VOID!!!!! After you finally manage to get the subscription cancelled, they will still keep charging you!! Calling them is a joke!! Very hard to understand, or they dont understand you...I finally had to cancel my debit card to keep them from charging me monthly fees for my account, orders that never arrive!! 

Brianna A's profile image
Brianna A 
3 years ago

I just want my credit card removed. I had to call to cancel my subscription because I couldn't do it myself online. I have no other scheduled payments with the plan I was on. I spoke to two representatives that said they are unable to remove my card but assured me my subscription was canceled. I don't want my card on file if I'm not utilizing their products and I shouldn't be forced to keep my card on file. I want it removed. 

David R's profile image
David R 
3 years ago

Member > 17 years. Good product developed by the 2 women Dr.'s. 27 years ago. The new company Alchemee LLC, Taro Pharmaceuticals USA Inc. Billing, service, operated, & managed by simple thugs. People on phone are fine but if you try to cancel they can only bundle the info and send to "management" who are no different than a disgusting street-thug jabbing a weapon in your ribs except that they use an email stating you owe more and threating PAY NOW bill. The bills even come in with random amounts owed. And that is AFTER I hav... read more

Charlotte S's profile image
Charlotte S 
3 years ago

Impossible to cancel once you begin a subscription. I have been a customer for over 6 years, and 2 years ago I decided to cancel my subscription. The first time I tried to cancel, I went through their website's chat function. The customer service representative I chatted with assured me that my subscription had been canceled. A few weeks later, I got an email saying they had just shipped out my recurring order and charged my credit card. I went through their website's chat function again, and the customer service representat... read more

Frequently asked questions about Taro Pharmaceuticals U.s.a., Inc.

How is Taro Pharmaceuticals U.s.a., Inc. rated?

Taro Pharmaceuticals U.s.a., Inc. has a 1.2 star rating with 63 reviews. 

When is Taro Pharmaceuticals U.s.a., Inc. open?

Taro Pharmaceuticals U.s.a., Inc. is open now. It will close at 5:30 p.m.  

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