Take 5 Oil Change

Jim P 

on BBB

3 years ago

Misled membership...told one month..increased amount and charged card the next month without approval. Have been since May 5 trying to get refund. Difficulty in talking with anyone. Now say only two ways refund...direct deposit bank account ( said this best way and wanted account number and info) or mail check which takes four to six weeks. We'll see if check arrives by mail. Made two trips to local office only to receive phone number to request refund. 

Jim P 

on BBB

3 years ago

Misled membership...told one month..increased amount and charged card the next month without approval. Have been since May 5 trying to get refund. Difficulty in talking with anyone. Now say only two ways refund...direct deposit bank account ( said this best way and wanted account number and info) or mail check which takes four to six weeks. We'll see if check arrives by mail. Made two trips to local office only to receive phone number to request refund. 

Tanika G 

on BBB

3 years ago

Went in to the take 5 as always to get my oil changed never had an issue before Ive been going there for years. But for some reason on this morning I went in for a simple oil change and the lady who changed my oil was supposed to be a manager so I assumed she knew what she was doing she used the vac to **** out my oil which had never been used on my car before. Then she changed my oil and filter. So the next day when I get in my car to start up my car is making a tapping noise mind u my car wasnt making no noise before this ... read more

Margarita O 

on BBB

3 years ago

Take 5 off ************** in *******, ** did major damage to our vehicle. I've reached out to corporate who had a representative contact me, after asking for documentation from ** via text to another number and to an email he would provide from said text number....we never heard from him. We tried corporate again, still no help. We are out over $1600+ & they refuse to return our emails or calls. 

Billy B 

on BBB

3 years ago

I had oil changed on my 2014 Cadillac CTS 05/19/2023 , l had hood opened that morning everything was fine , next day both struts would not hold up hood ******* was missing for window washer reservoir, i finally find cap took me about an hour to get it out where they dropped it , But how in world can you **** up two hood struts 

LISA M 

on BBB

3 years ago

I would give 0 stars if it were possible. My vehicle was damaged In the ****, **** Take 5 Car Wash in December. I have a film of the incident which they agreed was their fault. I also have an email that confirms their commitment to pay for the damages. I was told to provide them with an estimate for the repair of the damage, which I did. Five months later, after being told that the check was mailed to the vendor, told that it takes 4 weeks for mail to arrive from *******, and the vendor indicating that this is a common situa... read more

LISA M 

on BBB

3 years ago

I would give 0 stars if it were possible. My vehicle was damaged In the ****, **** Take 5 Car Wash in December. I have a film of the incident which they agreed was their fault. I also have an email that confirms their commitment to pay for the damages. I was told to provide them with an estimate for the repair of the damage, which I did. Five months later, after being told that the check was mailed to the vendor, told that it takes 4 weeks for mail to arrive from *******, and the vendor indicating that this is a common situa... read more

Sarah H 

on BBB

3 years ago

Eventually, I was helped (more like herded) by a gentleman who was EXTREMELY irritable. I get it, we're all human. But he just kept adding on the layers. Everyone has bad days and people **** sometimes (yes, including the customers). Never mind the initial LONG wait.. what is NOT understandable, NOR acceptable is the fact that I concluded my oil change, then literally made it only THREE MILES up the road before losing the front half end of my skid plate due to it being poorly attached. I was now stranded. Meanwhile, the Take... read more

Lea L 

on BBB

3 years ago

Basic oil change and replacement filter should be no problem, right?I got mine done recently with Take five off Bell roads new location. A day later I noticed my car having issues right before all major bills were due and I was hurt as I'm also a ridershare driver. I called my trusted mechanic business (Anyplace Auto) and they couldn't see me until the end of the week (so I couldn't work). It only took him a few minutes before deducting it was probably the air filter ...brand newly installed air filter from Take five. I purc... read more