Synergy Gas

Robert Z. 

on BBB

4 years ago

Their customer service is awful. They bought out our local provider and there is no way to reach someone to address a problem. Today I spent 45 minutes online to resolve a billing problem before the rep informed me that she couldn't do so online and I needed to call. The messages from the online tool always said that I was next in line. I spent 1.5 hours on the phone calling the number the rep gave me before being transferred to a rep and then being disconnected. 

Eugene Z. 

on BBB

4 years ago

This company has gone downhill over the past year. They run a rag tag operation with no REAL customer service. I had a new tank hooked up a few moths ago and there was only 25% capacity. i was told I would get a delivery. I didn't get one. The policy that the associate whom I got on the phone told me that I needed to pay $300 for an emergency delivery, I spoke to three other associates, same story. They didn't even bother to check my customer history out. I if they did they would have found that initially the tank only had 2... read more

ALAN S 

on BBB

4 years ago

The company has essentially abandoned my wife and I for almost 3 weeks, out of propane on 3 occasions. POTENTIALLY DANGEROUS GAS LEAK FINALLY FIXED AFTER 2 WEEKS AND NUMEROUS CALLS. We are elderly, one with cancer, one with arthritis, both over 65. No heat, no hot water, no stove. It is winter!!!!!!!!!!!!!!!!!!!!! NO SERVICE, JUST LIES ABOUT WHEN WE WILL GET SOME GAS. I have never been treated this badly by anyone. 

Mark L 

on BBB

4 years ago

The worst customer service of any company I have ever interacted with. I bought a house and there was an Amerigas tank there from the previous owner, so I figured I would go with them for my propane needs. Big mistake!! I had 5 scheduled appointments that were all no-call, no- show from Amerigas. Every time they didn't show up I had to call to set up another service call. After the 5th time I had enough and went with another company. I called Amerigas and told them to come get their tank, and guess what, they actually showed... read more

rebecca 

on BBB

4 years ago

Terrible customer service. I called in to get our propane tank refilled and 2 1/2 weeks later they still had not filled it. The tank was totally empty (note we use it for our furnace, stove and water heater). We are in the dead of winter (30 degrees). I called 6 times and was told someone would call me back to let me know when it would be delivered. Never happened. I cancelled the account and called Western Propane who understood the situation and showed up with a tank filled the next day. The guys who installed it said it w... read more

Marvin A 

on BBB

4 years ago

I am fed up with dealing with AMERIGAS they should NOT be able to be in business. Extremely difficult to deal with in many aspects. To avoid ranting***STAY AWAY FROM this LP gas co. Just a word to wiz. 

Derek M 

on BBB

4 years ago

Amerigas had been my propane supplier for the past 4 years, because I thought I had to stick with the company who owned the tank. Year after year they have raised my propane rate, much higher than what other competitors are charging. When they offered for me to lock in at $2.96 per gallon for the winter 2020/21, I had had enough and switched to another company who's rate is $1.78 per gallon. Amerigas' tank was 22 years old and needed to be replaced. The tank was removed and had 15% propane in the tank (75 gallons) of which I... read more

Sherri F 

on BBB

4 years ago

Do not bother trying to use this company! I am only giving one star because zero is not an option! I called and waited nearly an hour to schedule an appointment for ******** *********(Amerigas) in ****** ****, MO to look at my propane fireplace and gas gauge on my underground tank. The customer service rep I spoke to was very friendly and gave me a date and a morning time window for my appointment. When they didn't show up, I called back, waited on hold nearly an hour and a half to speak to a very non[-friendly rep and was t... read more

Kenneth B 

on BBB

4 years ago

Watch out for this company. They started charging "Tank Rental" via an invoice online. This had never happened before. I sent an e-mail requesting clarification, but they haven't responded. Very Respectfully, Ken