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Sterling McCall Acura
- Car Dealers
- Houston, TX
About this business
Location details
10455 Southwest Fwy, Houston, TX, 77074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Went in to have a service in which they gave me the runaround with my diagnostic. Rich Grake, the Service Center Manager reached out to me after I left an unfavorable review. He spoke very rudely to me over the phone and interrupted me during the conversation further perpetuating the unprofessional behavior of the service center associates. I left another unfavorable review on Google. This is what the owner responded. “Sheena, we regret to hear that you had a negative experience with us, but would appreciate the chance to tu... read more
RecommendedI recently purchased a Certified Pre-owned Acura RDX from Aaron. He made the buying process super simple! After the paper work was signed and the car was cleaned up, I noticed small scratches along the bottom of the car. Aaron, with his three bottles of magic formula personally worked out all of the scratches. Ask for Aaron at Frank Leta Acura, you won't be disappointed.
Business response:
We're so happy to hear that, Margaret! Thank you so much for this kind review about Aaron and our dealership. We're glad he took such wonderful care of you from start to finish, and made sure your vehicle was absolutely perfect before driving off the lot. If there is anything else he can help you with, please be sure to reach out anytime at amead@frankleta.com. Thanks again, Margaret, and welcome to the Frank Leta family!
Business response:
Thank you for the feedback on your recent experience here. We are sorry to hear that your visit with our Service Department did not meet your expectations. We take customer feedback seriously and will use this to continue improving our processes. Please feel free to contact our Service Manager (Claudia Reding, 316-719-8152) with any additional comments or concerns. Thank you.
RecommendedGreat service and communication! This is my second Acura, and I look forward to having many more!
The service department Took car in because I was having problems and they acted like I didn’t know what I was talking about I know my car have been driving it for 4 yrs so I know when there is something wrong
RecommendedExcellent customer service. Customer waiting lounge very nice with TV’s, coffee, sodas and snacks.
RecommendedAlways great service - I trust them completely to do a good job. They are the best at making sure the customer is satisfied.
Business response:
WOW! Thank you, Karen, for your positive words and continued loyalty to McGrath Acura of Westmont!
RecommendedVery friendly, pleasant staff. Donald Hamilton was especially helpful. Actually everyone was. An overall comfortable atmosphere for a first time Acura customer.
Business response:
Thank you for your kind words for Donald and the rest of our staff, Ritajane! We look forward to seeing you in the future.
The professionalism of the staff is significantly terrible...I purchased an Acura MDX. After being disappointed about the road noise and feel and touchy brakes l requested within 24 business hours to rescind the deal or work something out After being avoided my husband got involved. it took them three days to tell me what they would be willing to do. Basically, they offered me a trade in value far less than two GMC/ Chevy dealers that I got offers from. I would be buying my car back for $6K more than I owed on it when I trad... read more
Frequently asked questions about Sterling McCall Acura
How is Sterling McCall Acura rated?
Sterling McCall Acura has a 4.6 star rating with 5,890 reviews.
When is Sterling McCall Acura open?
Sterling McCall Acura is closed now. It will open at 9:00 a.m.
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