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Steak 'n Shake

3.6

About this business

Steak 'n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes. For over 80 years, the company's name has been symbolic of its heritage. The word "steak" stood for steakburger. The term "shake" stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business. Today, Steak 'n Shake remains the "better burger" leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, ... read more

Location details

1487 Victor Road NW, Lancaster, OH, 43130, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.61,886 reviews
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Kelly Carter's profile image
Kelly Carter 
6 years ago

we waited at the drive thru speaker for 10 min , she finally started taking our order and half way through she said just a second and we waited another 7 min and she never returned to finish taking the order so we left. will never go back to that location. 

Steve Zorg's profile image
Steve Zorg 
6 years ago

The service was terrible that is the only reason no hustle whatsoever food was cold watched everything be made and how long it took was astonishing Poor management will be the death of this machine one day there's no way with the ticket times they can be making profit with that labor everyone standing around Which is crazy for how dirty the cooking area was 

NancyandJim Fogle's profile image
NancyandJim Fogle 
6 years ago

poor service used to be on the ball need a manager 

Sierra Nichole Hanna's profile image
Sierra Nichole Hanna 
6 years ago

Service was absolutely horrible! 

Sue Piper's profile image
Sue Piper 
6 years ago

Chuck 

Chuck Bryant's profile image
Chuck Bryant 
6 years ago

Always great food and service. Had to wait a few times but they were just busy. My favorite burger place !! 

Matthew Brueggeman's profile image
Matthew Brueggeman 
6 years ago

We went at 7:30 on a Sunday and had amazing service. Our drink orders were in and at the table in 5 minutes. Our food came out within 12 minutes of ordering and was perfect! I have never had a bad meal at a Steak ‘n Shake and I hope I never do. 

Michelle Speakman's profile image
Michelle Speakman 
6 years ago
Shelia Garey's profile image
Shelia Garey 
6 years ago

We had a pleasant waitress but took forever to get the milkshakes! People who came right in before us had eaten and left before we got our milkshakes or food! Third time we have been there that this has happened! It is supposed to be known for their shakes so they need to get them out sooner 

Frequently asked questions about Steak 'n Shake

How is Steak 'n Shake rated?

Steak 'n Shake has a 3.6 star rating with 1,886 reviews. 

When is Steak 'n Shake open?

Steak 'n Shake is closed now. It will open at 9:00 a.m. 

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