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Steak 'n Shake

3.6

About this business

Steak 'n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes. For over 80 years, the company's name has been symbolic of its heritage. The word "steak" stood for steakburger. The term "shake" stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business. Today, Steak 'n Shake remains the "better burger" leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, ... read more

Location details

1487 Victor Road NW, Lancaster, OH, 43130, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.61,915 reviews
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Kayla Lord's profile image
Kayla Lord 
8 years ago

Never going to the Steak n Shake in Lancaster ever again. Absolutely horrible service. The girl that seated us didn't even greet us or smile, in fact she was quite rude. When we got seated, we sat there for almost 15 minutes, until i had to ask for service. Which is ridiculous. When we got our food my sandwich was made so shitty, like they didn't even try. It hardly had anything on it besides cheese. When we got our shakes that I had to remind someone about, twice, they had almost completely melted. The entire time we were w... read more

Grace Lewis's profile image
Grace Lewis 
8 years ago

My friend had found glass in her milkshake so we told the waitress told us she would get a manager. The manager didn't come until 15 minutes later. Plus the service took forever even though there was no one else there and the waitresses' attitude was terrible. 

Jenny Marietta's profile image
Jenny Marietta 
8 years ago
Helen V. Winebrenner's profile image
Helen V. Winebrenner 
8 years ago

I've never been so disappointed in a restaurant before. The manager was so mean and it took 15 minutes for a waitress to finally come to our table. 

Scott Rossi's profile image
Scott Rossi 
8 years ago

Burger was pretty good, same issues as most. Waitress was not aware i was her customer until another woman pointed me out, ordered a shake ut never came out. Went to the register to pay manager never apologized even while removing the 4.00 off my check. Only staff that seemed to give a damn were the waitress who made my table server aware and the girl that rang up my check..... but once again all common posts for this location 

Becky Dupler's profile image
Becky Dupler 
8 years ago
Connie Lyn Giesey's profile image
Connie Lyn Giesey 
8 years ago

We was seated as soon as we walked in, and the waitress was very nice. The food was great, and my grandson was very happy. When he's happy we're happy. Thank you very much! 

Mindy Knox Cummings's profile image
Mindy Knox Cummings 
8 years ago
Amanda Lucas's profile image
Amanda Lucas 
8 years ago

Waited for over half hour just to order and then they forgot half the food. 

Frequently asked questions about Steak 'n Shake

How is Steak 'n Shake rated?

Steak 'n Shake has a 3.6 star rating with 1,915 reviews. 

When is Steak 'n Shake open?

Steak 'n Shake is open now. It will close at 6:00 p.m.  

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