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Steak 'n Shake

3.6

About this business

Steak 'n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes. For over 80 years, the company's name has been symbolic of its heritage. The word "steak" stood for steakburger. The term "shake" stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business. Today, Steak 'n Shake remains the "better burger" leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, ... read more

Location details

1487 Victor Road NW, Lancaster, OH, 43130, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.61,886 reviews
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Amber Forrest's profile image
Amber Forrest 
9 years ago

I love working here it's challenging but I love a challenge. 

Rachel Alvis's profile image
Rachel Alvis 
9 years ago
Trevor Shahan's profile image
Trevor Shahan 
9 years ago

You guys used to be great. It's just slowly dying down now. Waitresses don't know what's up. 

Chelsea Bigham's profile image
Chelsea Bigham 
9 years ago

Yesterday was one of my worst experiences at Steak N Shake in Lancaster, Ohio. Not only did I wait to be seated, we were the only ones there waiting and not one employee acknowledged us standing there. Ordered food and it came out in a decent time, but they forgot 2 out of the 4 things we ordered then what topped it off..walk up to pay the bill, plenty of people behind the counter cooking and the lady (who isn't wearing a hair net but everyone else is) finally after another 10 minutes of being ignored comes over to get our b... read more

Judy Young's profile image
Judy Young 
9 years ago

This restaurant in Lancaster, OH is obviously in need of new management and also a review by superiors. If the main dining room and the restrooms look so bad, wonder what it looks like where they prepare the food they serve us? Don't think I want to know! I've gone there many times over the years, but will not be going back. The service and the appearance of this same chain of restaurants is so much different at the Vienna, WVA store. 

RayAnn Michelle Palmer's profile image
RayAnn Michelle Palmer 
9 years ago

Been waiting 20 minutes in drive through for food.. and I'm the only customer!! Haha, service here is a joke. 

Jordan Castle's profile image
Jordan Castle 
9 years ago
Nellie Ward's profile image
Nellie Ward 
9 years ago

Is was so busy that the 7 of us couldn't sit together and their was only one writer thier and it was bad 

Deltapitt Pitt's profile image
Deltapitt Pitt 
9 years ago

Frequently asked questions about Steak 'n Shake

How is Steak 'n Shake rated?

Steak 'n Shake has a 3.6 star rating with 1,886 reviews. 

When is Steak 'n Shake open?

Steak 'n Shake is closed now. It will open tomorrow at 9:00 a.m. 

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