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Steak 'n Shake

3.6

About this business

Steak 'n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes. For over 80 years, the company's name has been symbolic of its heritage. The word "steak" stood for steakburger. The term "shake" stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business. Today, Steak 'n Shake remains the "better burger" leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, ... read more

Location details

1487 Victor Road NW, Lancaster, OH, 43130, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.61,886 reviews
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Lois King's profile image
Lois King 
8 years ago

We were told to pull up and order would be broughT out., shakes were delivered with no straws or spoons, 10 min later food was delivered. We went right home and food was cold and whipped cream on shakes melted. When girl brought out the shakes I told her we had food too, she rudely stated she was the shake person. But. She is then the one who brought out food! 

Dina Kuschel's profile image
Dina Kuschel 
8 years ago

Took us over a hour to get served last night. Very disappointed in the service...what small amount we had. 

Debbie Kieffer's profile image
Debbie Kieffer 
8 years ago

Horrible service, 2 milk shakes in drive thru took 25 minutes and going inside to get them!! Ridiculous 

Katrina Evans's profile image
Katrina Evans 
8 years ago

Piece of advice: don't go to the Lancaster Steak and Shake. The service is the pits. I stood waiting to be seated for 10 minutes with several waiters standing nearby before finally seating myself at the counter. I then wait 10 more minutes before i have to ask the grill cook to take my order, and he puts it in as to go. So my food comes out in a bag, and sits in the kitchen for 10 minutes before they figure out its mine. So someone brings me a plate and says "here you go" and gives me the bag with my now cold food. No shake.... read more

Joyce Stanley's profile image
Joyce Stanley 
8 years ago

Our food and our shakes were so good. We loved all of it. The serves also was very good. But then again we have love Steak n Shake for a long time. Never disappointed 

Michelle Chamberlain's profile image
Michelle Chamberlain 
8 years ago
Matthew Troidl's profile image
Matthew Troidl 
8 years ago
Tracey Harding's profile image
Tracey Harding 
8 years ago

I went to this location today at 9:45 am the girl dint give me my receipt at the window we where told to pull up, After getting out food at 10:05 am I asked for my receipt and she told me she would have to go back in to get it. I had to get back to work so I told her never mind since we had to wait so long for our food. I ordered the number 4 in the picture it has pickles lettuce tomato, she ask what I wanted on it she stated it comes with cheese and bacon that's it the rest is extra so why does the picture show one thing an... read more

Wendy Darst Willet's profile image
Wendy Darst Willet 
8 years ago

Will never est there?! Staff was rude to my daughter in a wheelchair cause it was a fire hazzard in the dining room!! Bullshit!! People with disabilities have just as much right to sit and eat like everyone else 

Frequently asked questions about Steak 'n Shake

How is Steak 'n Shake rated?

Steak 'n Shake has a 3.6 star rating with 1,886 reviews. 

When is Steak 'n Shake open?

Steak 'n Shake is closed now. It will open at 9:00 a.m. 

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