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Steak 'n Shake

3.3

About this business

Location details

2561 South Highway 27, Somerset, KY, 42501, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.31,185 reviews
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Tina Trevino Boone's profile image
Tina Trevino Boone 
5 years ago

Bad service . I Ordered a garlic steak burger and when It got it there was no garlic on the bun so she took it back and they put some cold garlic butter on the bun and gave it back to me it was the worst experience I’ve ever had at a steak ‘n Shake 

LeAnne Bacon's profile image
LeAnne Bacon 
5 years ago

went in for lunch today and was blown away by how much things have turned around! service was friendly and fast. they were busy as can be an we were sat quickly. restaurant was clean. was very impressed. 

Andrea Kay Smith's profile image
Andrea Kay Smith 
5 years ago

We literally sat In the drive thru for 30 minutes waiting on our food that is beyond ridiculous!! I’m not one to usually say something but that was just stupid!!!! 

Rebecca Fleming's profile image
Rebecca Fleming 
5 years ago

girl at door wiped table then sat us. table had wet food on it . on floor next to us was big mess and spill. with mop in it smelled bad. we move up to counter waited on food for almost 30 minutes I know it was that long because we could see orders pop up for shakes and kid was letting them up there for 8 minutes before making them . got our food my was wrong but I was hungry my poor husband got chili that was crusty the lady said she wouldn't eat it his patty melt was burnt to a crisp. bad bad experience. we don't get out al... read more

Billy Bline's profile image
Billy Bline 
5 years ago

Quality of food was spot on but over all experience of this particular location is very disappointing and dissatisfying 

John Halcomb's profile image
John Halcomb 
5 years ago

Waited to be seated for over 15 minutes and was never acknowledged so we left. Others were waiting before us and they left as well. As we were leaving, a family told us that they waited over 20 minutes after they were seated and then their food was cold. Will not be back!! 

Nicole Levering's profile image
Nicole Levering 
6 years ago

we hadnt ever eatten there before and we were gonna try it. We were seated and no one came back to get our order or drinks. So we left. Bad buisness and nasty dinning room 

Stephanie Rowe's profile image
Stephanie Rowe 
6 years ago
Gina N Lucas Thacker's profile image
Gina N Lucas Thacker 
6 years ago

We were sit at a nasty table that wasn’t wiped off. Our glasses was nasty on the inside. We witness a waitress picking a spoon up off the floor and laying it on the shelf where they serve the ice cream and another waitress comes through and serves ice cream with the spoon that was on the floor. The guy cooking wasn’t wearing a hair net. 

Frequently asked questions about Steak 'n Shake

How is Steak 'n Shake rated?

Steak 'n Shake has a 3.3 star rating with 1,185 reviews. 

When is Steak 'n Shake open?

Steak 'n Shake is open now. It will close at 6:00 p.m.  

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