State Farm: Lanny Norris

ANDY J 

on BBB

4 years ago

I was at complete stop when I was rear ended by a state farm customer. She hit me going 40 plus miles an hour. She also hit 6 other vehicles. State Farm has failed to keep me updated as far as repairs, rental car etc They havent bothered to reach out regarding my accident. Last time I spoke with someo e, they obviously had no clue on how much this affects someone. I finally said forget about it and dropped my claim. I sure hope they find a better way of doing business 

Tessa S. 

on BBB

4 years ago

I was in an accident with someone insured by State Farm on 12/30/2020. I was sideswiped by their insured driver. I was traveling in the left lane at a roundabout and the other driver was in the right lane. There are signs at the roundabout that show the left lane can go straight or continue left around the roundabout and the right lane must go straight. The other party sideswiped me trying to go left around the roundabout from the wrong lane. This is corroborated by both parties in the police report with a note from the offi... read more

Jose M 

on BBB

4 years ago

State Farm claims to have its customers in its best interest but with my recent experience I think not. I made a claim for flood damage in may 28th get my car to a shop shot does it job now it’s time for the estimator from start farm to do his. Everything is going well instead of totaling out my car they’ll repair it instead of a new engine they’ll use a used one that’s fine I say. The estimator cut corners and tried putting an engine with 116,000 miles on it when my car originally had 65,000 now they’re supposed to put one ... read more

B. B. 

on BBB

4 years ago

While the initial process offered great customer service I later learned that this company was not all that it seemed. Contrary to its claims it is not a life insurance company for all but rather some that fit its subjective parameters. I was interested in obtaining life insurance with this company and am currently in my late 20’s. I later found out as a result of my height and weight I was not insurable. Yes, I am currently overweight, however, I do not have any conditions associated with being someone who is rotund. I do n... read more

Jennifer N 

on BBB

4 years ago

My husband and I have been with State Farm for more than 10 years for both cars and house insurance. We always pay both cars and house insurance 6 months in advanced and have never late on any bills. We barely claim for either cars accident or house damage. We want to keep our records clean, so our rate won’t go up. This past year we moved from a house to apartment and now with my MIL. All three locations is only 15 mins away from each other. State Farm sent us multiple cars bills because we moved. To me it is not fair when ... read more

Kevin W 

on BBB

4 years ago

Sure hope that site notifies me when it's not required to leave an underserved star. State Farm sure is an amazing insurance company, they collect payments on time every month for years, nothing like filing a claim and them wasting as much of my time humanly possible, it's not personal, just business I guess. To speak to 10+ people and finally speak to one that says "there is no note in here to speak to a manager". Apparently, my desperate need for attention by calling and asking for assistance just wasn't enough. I've never... read more

Melissa L. 

on BBB

4 years ago

i am not happy with the way i have been treated by agents that work for this company. My son was in an accident and the State Farm Claims Department have been the one's in charge of the claim. However, every time i have talked to an agent i am made to be felt like a criminal and i am not the person that caused the accident. I should be compensated for what happened without feeling like i did something wrong i was the victim. The last time i talked to the agent in charge of the case she told me and i quote "Your son is just b... read more

Bruce H. 

on BBB

4 years ago

I have had Insurance with State Farm for years and have never filed a claim. Last year , I made my first claim ever regarding my stolen lap top . I was given a few hundred dollars towards a new laptop. When my Insurance came up for renewal, I was dropped !!!! I guess State a farm will give you Insurance , but you are never allowed to make a claim. If you do? They will drop you !! This should be against the law ! 

Donna C. 

on BBB

4 years ago

I had been a customer of State Farm for 17 plus years and never filed a claim. My car was hit while parked outside my house. I decided to get the ball rolling, I would start the claim with my own insurance thinking they would take care of me. After 43 days of waiting, going back and forth with rude claims specialists and being told lies, I was finally told my car was a total loss (after 43 days!) Not to mention that my local agent's office has a very unprofessional, rude staff and they were no longer going to help me in the ... read more