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State Farm: Lanny Norris
- Insurance
- Russellville, AL
About this business
Specializing in: - Homeowners Insurance - Long Term Care Insurance - Insurance - Property & Casualty Insurance
Location details
201 Washington Ave NW, PO Box 640, Russellville, AL, 35653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My Name is Mammie * *****,And I want to say that state farm is the WORSE EVER and im about to TAKE THEM TO court and sue them. I took out a policy on my son months before he got sick and was paying my premium. My son took sick on APRIL 10 2021 with a rare disease call URACHAL REMNANT,that cause him to have a blockage in his intestine .Long story short STATEFARM Agent call me to tell me I needed to pay 2 payment on his life INSURANCE cause one of the payment did not go threw. I was ok with that cause it was my Error,the agent... read more
Wow....where do I start? I am a return customer after having my license suspended due to fix it tickets. Received my license back and was all set to get back to this aweome company (snorts). Paid May insurance and Junes. Then insurance was cancelled. Apparently because of my newly licensed status (which NOONE could tell me on the phone) So ive been dealing with people who know nothing. As well as my "replacement agent" who took over my agency. He gave me the run around 5x with promises to have HIS supervisor contact me. NEVE... read more
Wouldn't give them any stars if I could and think the 1.28 rating is still to high. Have been dealing with State Farm for about a month now trying to get our roof replaced after a hail store left damage to our roof. Called in the claim and with in several minutes had the adjuster scheduled to come out. During the adjuster's inspection he said that there was no evidence of hail damage but there was excessive foot traffic and factory defects in the shingles. First off the roof is almost 17 years old and your telling me there a... read more
I called the claims department to try to understand why a claim was denied. I was talked to like I was stupid for not understanding. I was told I needed to go read our policies again. Every time I asked the same question again due to not understanding the first time I was told "I've already explained this to you". I was interrupted multiple times while in the middle of asking a question. I was interrupted by "hold on hold on hold on let me talk" each time. I have never in my life been treated so badly before. I just wanted t... read more
I would like to file q complaint on the most disposable and unprofessional agent i have ever spoken too. I recently got into a car accident, to get more details about my claim i called State Farm, and spoke to an Agent JERÓNIMO *******, From External Claim Resource. Not only was he extremely unprofessional and unethical but he was giving me different information from all other agents not knowing i had already spoken to various agents about the topic. Instead of assisting with my claim, he advised me about being liable to pay... read more
Business response:
Thank you for the opportunity to respond to your correspondence dated August 7th, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on August 13th, 2021, to address his concerns. We have reached a satisfactory resolution. Please let us know if you have any additional questions or concerns. Sincerely, Auto Injury Claims
Drop us after 40 plus years because we file 3 claims. State Farm only paid for our storm damage roof. Zero on the shower linkage. We have paid them thousands of dollars. They only paid $6,000 toward our new roof. They are not a good neighbor.
Massive crooks! They kept taking more money out of my account every month with no explanation why! I had them 3 months and dropped them! Will never use them again!
Agent delivers information of un truth. Telling others someone has a POA allowing them to make decisions in my behalf.
State Farm as a whole does not even deserve one star. We filed a home claim on May 7, 2021. It has been a complete nightmare for almost three months. We have been loyal customers of State Farm for eighteen years and that means nothing. They refuse to call our claim what it is, which is a burst pipe. Instead they are saying it was a slow leak caused by wear over time. My handyman who has been doing this work for many years has seen many burst pipes just like ours. State Farm doesn't want to shell out the $5,000+ or a single p... read more
Frequently asked questions about State Farm: Lanny Norris
How is State Farm: Lanny Norris rated?
State Farm: Lanny Norris has a 1.2 star rating with 460 reviews.
When is State Farm: Lanny Norris open?
State Farm: Lanny Norris is closed now. It will open at 8:30 a.m.
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