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State Farm: Lanny Norris
- Insurance
- Russellville, AL
About this business
Specializing in: - Homeowners Insurance - Long Term Care Insurance - Insurance - Property & Casualty Insurance
Location details
201 Washington Ave NW, PO Box 640, Russellville, AL, 35653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible auto claims experience. I had to pay out of pocket around $1,500. What’s the point of having collision insurance if they don’t actually cover you? Not to mention, they took many days to actually getting around to looking at my claim. I’m going to switch insurance companies as soon as I can.
I would like to add my experience to these negative reviews. I have had State Farm insurance since I was 16 years old, now almost 62. I have never missed a payment for homeowners or auto insurance. When I had water damage in my home last year, my agent Kurt *** directed me to a company to do the repairs. This company told me I had asbestos damage and ended up doing a huge amount of extremely costly repairs to my home, which ended up being a big pay out for them. I had never heard of this company before, but curiously my insu... read more
Tried to get insurance on a 2002 Honda Accord and they tried to up charge me for a wreck in 2016 and I’ve only owned the car for 5 months. I brought this up and they said they recorded the call and that I’ve driven without insurance. Not to mention they wanted 400$ a month for liability. I own the car
Business response:
August 10, 2021 Better Business Bureau 8100 N University Peoria, IL 61615 Re: BBB Case Number: ******* To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 3, 2021. While we cannot share specific details in this public response, our Underwriting Department contacted the complainant on August 5, 2021, to address her concerns. We will continue to work with the complainant to reach a satisfactory resolution and we will review and consider any new information if presented. Sincerely,... read more
I was insured with this company for 15+ years no accidents. I recently got into an accident, so now they wont renew my policy. What a joke! they suck you dry for that long but when you need help they will leave you high and dry when that renewal comes around. I never thought i would be in this situation as if i've been reckless with driving. Again for 15+ years and that's not including the fact that my mom has them so i went with them because of it, so we have been loyal customers for a very long time. They are happy till th... read more
Business response:
August 6, 2021 Better Business Bureau 112 Harrison Peoria, IL 61602 Re: BBB Case Number *******To Whom It May Concern: State Farm Insurance Executive Customer Service One State Farm Plaza Bloomington IL 61710-0001 Thank you for the opportunity to reply to your correspondence dated July 30, 2021. While we cannot share specific details in this public response, we are actively working to resolve the insured’s concerns. Sincerely, Underwriting Department State Farm Insurance Companies
We had car accidents last sunday 7/25 is not our fault and State Farm don’t want rent a car for my husband work ! Is ridiculous. Is worth insurance !
Business response:
Thank you for reaching out, we do hope to assist but would need additional information to locate your husbands claim. Please provide any details regarding the claim such as the insured's name or contact information, the policy# or claim#. Thank you, Lindsey Public Affairs/Executive Customer Service State Farm Insurance®
Honestly I wish reviews had negative Stars some representatives should not be allowed to handle or speak with Clients recently got off the phone with Allison in ********that did not know how to handle a call when asked to speak with a Supervisor she said she was not going to be able to do that.!!! Excuse me since when???!
Liars, dishonest, dragged claim out 7 months. Admitted that their departments are purposefully segregated to insure customers cannot get resolution if they have an issue with the way their claim is being handled. Was promised that my claim would be "expedited" due to the failure of their claims system which had me assigned to a claim officer that was no longer with the company. Forcing me into his voicemail system that was not being reviewed by anyone. Repeated calls asking, begging, and pleading for assistance, until the cl... read more
Worst insurance company! It is impossible to work with when you need them/file a claim. Customer service is rude, unprofessional. State Farm probably spent all their money on advertisements, because they are trying to avoid spending any pennies to do what they are supposed to do, which is helping their clients. Biggest insurance scam.
State Farm Insurance has been a Nightmare to work with. There support teams have all been friendly but nothing seemed to get done in a timely manner. My daughter got hit in a round-about and the other driver was sited but they still claimed a 90/10 Split. 90% them and 10 % us. Second the accident was about two and a half months ago and the car still hasn't been fixed. Reasons given is the couldn't get ahold of there insurance party. They attempted calls for month and a half and only when we called to have them make a attempt... read more
Frequently asked questions about State Farm: Lanny Norris
How is State Farm: Lanny Norris rated?
State Farm: Lanny Norris has a 1.2 star rating with 460 reviews.
When is State Farm: Lanny Norris open?
State Farm: Lanny Norris is open now. It will close at 5:00 p.m.
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