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State Farm: Lanny Norris
- Insurance
- Russellville, AL
About this business
Specializing in: - Homeowners Insurance - Long Term Care Insurance - Insurance - Property & Casualty Insurance
Location details
201 Washington Ave NW, PO Box 640, Russellville, AL, 35653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
filed a claim on my roof for storm damage may 2021. had over 50 missing shingles and several more that were loose and had one area of the roof which was leaking inside to the sheetrock roof in the kitchen causing water damage. had my contractor come out and we started the process. at first things seemed to be going along fine. my contrator assured me the roof needed to be replaced. everything turned when state farms inspector came to job. inspector agreed 100 % with my contractor then filed a total different report with thei... read more
I have been with State Farm for years but will be shopping for new insurance now! We had a hail storm come through on June 18th. My contractor said I had hail damage to my roof, gutters and vinyl siding. The first adjuster said I had damage to my only the gutters on the front of my house. No hail damage to my roof and NEVER even looked at my siding. Contractor came out and took pictures and submitted to my agent. They assigned a new adjuster to my case. He told me I had NO hail damage anywhere. He stated some one shot holes ... read more
Business response:
September 2, 2021 Better Business Bureau 8100 N University Peoria, IL 61615 Re: BBB Case Number: ***** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 29, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on September 1, 2021, to address her concerns. We were unable to resolve this matter to the consumer’s satisfaction, but we will review and consider new information if presented. Sincerely, State Farm Claim... read more
Absolutely awful customer service. I was charged when I didn’t need to. They will issue me a refund check but it will take now longer. Nobody seems to want to help. They keep on saying that is not the correct office. They send you to another one. There is no connection between anyone. I will not recommend State Farm to anyone.
Why do we pay for insurance if we can never use it? I have been in my home for 19 years and only filed one claim with state farm and that was for the roof. I noticed water coming up through my kitchen floor last week and called to file a claim after learning a pipe has gone bad. The water had to be turned off. I was informed today my claim was denied because it appeared the pipe had been leaking for a while although I was not aware of it. They find every loop hole in the world to deny claims. It is totally not right. It is r... read more
I feel as though the claim specialist (Marisol ******) in this company that I have worked with recently was horrible. She tells me unless I can provide receipts I don’t get reimbursed for my items. It’s not my fault that where I stay didn’t look into the problem that caused the first claim , the second claim that I dropped or the one that I’m currently going through where my ceiling had to be pulled. I feel as though that’s when they should contact them theirselves to see exactly why I had to make more than one claim. No, in... read more
A tree has came down on our structure and we've been giving the runaround on who was going to come and assess the damages we have sent numerous pictures we have did live video camera check they're trying to send all these different outside companies to come look at the damage when our own adjuster hasn't even came I'm not happy with them I will never go with them again as soon as this is taken care of I'm changing my insurance all of my insurance nobody wants to come and look at this but they want to keep sending outside com... read more
Business response:
September 13, 2021 Better Business Bureau 8100 N University Peoria, IL 61615 Re: BBB Case Number: *****State Farm Insurance Companies P.O. Box 2320 Bloomington, IL 61702-2320 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 27, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on September 1, 2021, to address her concerns. We have reached a satisfactory resolution. Our position is firm, but we will review and... read more
This review pertains to the franchise on * * ******** *** ************ ************ *****, run by Jeff DiBlasi. I've had auto insurance with this firm since March of 2017 with very few issues, their rates have been decent, around $60 for basic liability. On June 3rd of 2021 I got a new car, and shifted coverage to the new vehicle, having to change address on my account in order to fully have the vehicles title transferred. On June 10th I received my next bill from State Farm for roughly $90 and immediately called the *******... read more
Jimmy T******* at state farm in ****** *****is a flat liar!!!!! Completely lied to me over the phone about an extra $89.51 charge because I was quoted wrong. I made a payment after hours in the 12 of August and he writes the policy up and claims it was prepaid on the 17 of August. He told me on the phone that I didn't owe anything while I have a bill in my hand saying I still owe to complete my 6 month policy. Customer service was no help twice. Hopefully the bank will revoke the charge on my debit card in the case of fraud.... read more
Since March of 2021 I have been actively dealing with fixing a major policy error made by this agent and state farm corporate. My initial homeowners policy was quoted, paid in full by escrow, and then cancelled by state farm erroneously, and escrow payment was returned. This was discovered during the bundling of my auto insurance. Even after realizing their mistake on my homeowner's policy, they misquoted my auto insurance by over 100$ a month. Today, I received a collection call for the past due homeowners policy, which the... read more
Frequently asked questions about State Farm: Lanny Norris
How is State Farm: Lanny Norris rated?
State Farm: Lanny Norris has a 1.2 star rating with 460 reviews.
When is State Farm: Lanny Norris open?
State Farm: Lanny Norris is closed now. It will open tomorrow at 8:30 a.m.
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