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State Farm: Lanny Norris
- Insurance
- Russellville, AL
About this business
Specializing in: - Homeowners Insurance - Long Term Care Insurance - Insurance - Property & Casualty Insurance
Location details
201 Washington Ave NW, PO Box 640, Russellville, AL, 35653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They gave me a rental car to use while wait to get my car fixed because of a drunk driver and 2 days later revoked the rental. My car was legally parked and now they want to play games. Worst insurance company ever.
State Farm is not like a good neighbor especially if you been with them for 30 plus years. Only 1 claim now my second one I get turned down by my good neighbor. I have been a good neighbor I paid them $60,000.00 roughly and get nothing to show for it. Please stay away from these agents and insurance company. Treat you bad. Don't call back when they say. Call you a neglected home owner. Lie to you. And show tv ads that don't reflect their true business sense. Just want your money. Read other reviews they all read like this on... read more
I have multiple policies with state farm and haven't had any issues until recently. An agent handled my car insurance policy and at first offered great rates and was very friendly. Once I had signed up with them I got my policy I started receiving high bills that did not match what the agent had told me. I've continued to get high bills with extra charges for the last 5 months. I have called multiple times and e-mailed trying to get an explanation of why my bills were not matching what the agent had initially quoted. I have ... read more
For over a year I have been asking the local State farm insurance office and I also called corporate and ask them to take me off the mailing list. They have continued to phone call me, text me, send me emails, and send me postal mail. Corporate assured me I would be off their list and then today I get another mailing from them. I don't know what else to do.....
On August 15th a someone hit my car at night while it was parked . Driver didn’t come to me and say anything but good thing I have cameras on the front of my house. Found the driver and her insurance was State Farm . Filed a claim took long for that cause they could not get ahold of the person that hit me . Finally got ahold of them and they said they did it . State Farm set up a tow and had it towed to a place I picked from there list of Machanic. Almost 4 weeks go by and I call to see what was up with it so State Farm call... read more
Business response:
Thank you for the opportunity to reply to your correspondence dated October 19, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on October 25, 2021, to address her concerns. We were unable to resolve this matter to the consumer’s satisfaction, but we will review and consider new information if presented.
Insured with state farm for a number of years. I have 2 boys and myself. My youngest son had a fender bender that I fixed myself and the rep from Clint s**** office called me stating she was going to cancel my services if I didn’t give her my sons info. Which they already had. I called the office and way told my coverage was still good and he will find out why Lynn wants to cancel my policy. He never called me back, Lynn texted me saying she will cancel my service 2 days later . So I found another provider. Terrible customer... read more
On 8/09/21 I called and talked to Alex, the State Farm agent, for a quote on my manuf. home insurance. He quoted $504 I paid with my credit card and I felt relief that it was done. On 8/23/21 Alex calls and says the Underwriters say they can't insure my home due to it's location at **** * *******manufactured home park. No reason given. It would have saved me much aggravation if he had checked with the Underwriters before he took the money! So I scrambled to get back on my previous insurance, which cost me money for cancellin... read more
State Farm has been the worst!!!! I bought a house and a month later I got hit by IDA. My roof got severely damaged by the storm and I had multiple water leaks in different rooms. I filed a claim which was assigned to an adjuster. The day the adjuster was supposed to come and inspect the house, he didn't show up, so I had to make multiple calls and get switched around until I got a supervisor to re-assign my claim to a different adjuster. Nobody even had the courtesy to call me and cancel the appointment or notify me that my... read more
Business response:
Thank you for the opportunity to reply to your correspondence dated October 18, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on October 22, 2021, to address her concerns. We have reached a satisfactory resolution of this matter with the consumer.
We have been with State Farm for 22 years. No claims in the last 16 years except for Road Side Service. Because we used Road Side service 4 times in 48 months they are taking away our Roadside Service. We pay over $6,000 in insurance to State Farm a year and they say we use spent more in Roadside service than we pay them, so they are removing it. This is wrong.
Frequently asked questions about State Farm: Lanny Norris
How is State Farm: Lanny Norris rated?
State Farm: Lanny Norris has a 1.2 star rating with 460 reviews.
When is State Farm: Lanny Norris open?
State Farm: Lanny Norris is closed now. It will open at 8:30 a.m.
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