State Farm: Lanny Norris

Michael O. 

on BBB

3 years ago

Terrible company. Always looking for loop holds to get out of paying claims. In a period of 20 years State Farm denied at least 4 claims I submitted that were legit. Secondly I invested close to twenty thousand dollars in State Farm's Mutual Funds. After ten years I needed some of that money, The agent/broker refused the transaction and broke all rules of the securities exchange commission (Mark Shafer State Farm Columbus, Ohio) I finally ended up hiring an attorney to get my own money back. State Farm settled out of court. ... read more

Cindy R 

on BBB

3 years ago

State Farm claims since going online service only is horrible 

Dylan A 

on BBB

3 years ago

i guess ill give one star because i cant leave negative or zero. talk about a nightmare. i have a 2003 jeep that when i purchased is a flawless and clean jeep. it has been nothing but a daily commuter and has ZERO visible damage till the date of the incident. on the day of the accident statefarm accepted 100& fault because their driver rearended my parked jeep at 3am while im in my bed asleep. i took the jeep to one of their recommended shops where i was turned away by their parking lot inspector because it "appeared to have... read more

Misty R 

on BBB

3 years ago

A guy hit my car changing lanes. He was at fault, given a citation He unfortunately has State Farm as an insurance company. Absolutely useless. All they keep telling me is that they cant get a hold of him, and I have to wait. They give them "4 chances" (a chance every other day) to respond to calls, then they "escalate" the claim, and then my car will be fixed. Well, apparently, the "escalation" is just another set of reps who try to call the guy. THEN, if they dont hear from him after who knows how long, they send certified... read more

Kacee S 

on BBB

3 years ago

THEY SAID I HAD NO CHOICES ABOUT WHERE MY CAR WOULD BE REPAIRED. IT'S THE LAW THAT I CAN CHOOSE. My car was parked in the parking lot at work and a driver insured by State Farm hit my parked vehicle while I was inside the building, doing my job. At every step I had to keep following up with State Farm-- they never reached out to me. When I called for the 2nd time to see if I could proceed with repairs through their insurance, they said I had two places I could carry it to and that I couldn't choose anyone not on their prefer... read more

LAKEN B 

on BBB

3 years ago

DO NOT GET INSURANCE WITH STATE FARM. THE SERVICE WAS HORRIBLE. WHEN YOU CALL, THEY WILL NOT PUT A MANAGER OR CORPORATE ON THE PHONE AT ALL! THEY WILL NOT RETURN YOUR CALL OR HELP AT ALL! I BROUGHT MY CAR INTO THE SHOP AND THEY MAILED MY CHECK TO THE WRONG ADDRESS SO MY CAR WAS SITTING AT THE SHOP FOR A MONTH WITHOUT BEING SERVICED. THEY TOLD ME THEY CANNOT EXTEND MY INSURANCE TO COVER THE RENTAL ANY LONGER EVEN THOUGH IT WAS THEIR FAULT. NOW I HAVE TO PAY FULL PRICE ON A RENTAL WHEN THE SHOP JUST STARTED ON IT. THEY DID NOT... read more

Rhianna J 

on BBB

3 years ago

I was with State Farm many many years . 10+ years. I Have my house , RVs and all vehicles insured and was great for years. But... WARNING don’t make any claims even minuscule claims like a tire change because they will DROP you and there’s nothing you can do about it. If you are unsure about wether to start a claim.. just DONT. You will pay for it later. State Farm is not like a good neighbor LOL. This is the Corkey Gurley Agency in Springfield Oregon. 

JEREMY N 

on BBB

3 years ago

Dont bother with State Farm, after comparing rates I found that State Farm had been robbing me for nearly twice as much as any other insurance company, I could even get better insurance for half the price from most other places. They screwed around and made ending my policies a headache and I still get bills from them to this day, which they won't stop sending. It's insane, State Farm could go out of business tomorrow and it would be a relief. STAY AWAY. 

Keithsha W 

on BBB

3 years ago

I think the policy is so wrong. I lost all my food due to the hurricane and had to leave due to not having electricty or water and I have 6month old son. They didnt helpe what so ever because evacuation was not mandatory and not having $500 worth of food. It was mandatory because of my son and my fridge cant even fit that much food. Looking for a new company they are no help. So disappointing??