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State Farm: Lanny Norris
- Insurance
- Russellville, AL
About this business
Specializing in: - Homeowners Insurance - Long Term Care Insurance - Insurance - Property & Casualty Insurance
Location details
201 Washington Ave NW, PO Box 640, Russellville, AL, 35653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I filed a claim for damage to my vehicle from a hit and run. I got the police report. I filed the claim and had a $250 deductible. State Farm had me take the car to a local shop that they recommended as "preferred shop". This shop gave me an estimate and timeline for what they could do to repair me vehicle. Great. However, I wanted to use another shop that was recommended to me from a friend. I called and was told by State Farm representative that I had the right to do so, and that I should take the estimate from their prefe... read more
In early December, 2020, I was hit from behind on the highway. The guy was driving for ****, and showed proof of ******* ****** *********. $13,000.00 damage to my car. When I picked my car up from the body shop, State Farm collected $500.00 deductible.. stating that I would get it back when the insurance companies sorted things out. It is 6 months later, and they tell me that they are still trying to get paid. Now, State Farm is a very successful insurance company. That they have not returned my deductible at this point is h... read more
Really Bad insurance company. They are good only at collecting money. But when it is their turn to pay money all you hear are excuses.
Business response:
Better Business Bureau 8100 N University Peoria, IL 61615 Re: BBB Case Number: 54054 Customer: Naghshineh To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 19, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on May 20, 2021, to address Mr. Naghshineh’s concerns. We have reached a satisfactory resolution. Our position is firm, but we will review and consider any new information if presented. Sincerely, Fire Weat... read more
Never have I ever had to be so nasty to get people to do their jobs. After getting my car stolen, and having video evidence and a police report filed, they have taken over a MONTH to get my claim to the right place to get the issue resolved. Let me be clear, it’s still in the process, and I don’t know when I’m going to have my vehicle back now that it’s been found. Nor do they care to confirm that they will keep me in a rental car until the investigation is complete. If you decide to use State Farm, be ready for them to puni... read more
Business response:
The complainant has been contacted by our Claims department.
I have been with State Farm for over 30 years!! I moved 2 1/2 years ago to my former house insured by SF. When my original agent and great pal died I ended up with Patrick. Well Patrick Zeunik in PARK RIDGE who was not god at what he does and he didnt change my address when I moved back into my house 2 1/2 years ago that is covered by state farm for over 21 years. because he didn't change the address I never received a notice that my car insurance was being cancelled on my car because my credit card was compromised and I HAD... read more
Business response:
Thank you for the opportunity to reply to your correspondence dated May 14, 2021. While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on May 17, 2021, to address his concerns and a resolution was reached. Sincerely, Agency Sales Administration State Farm Insurance Companies Corporate Headquarters
We have been with State Farm for 40 years. In that 40 years we have filed 4 claims. This year we had roof damage due to severe storms in *******. We received a check for $1,500.00, which didnt even cover the damage. Months later we had a tree fall on our fence due to another severe storm and received a check for $ 2,400.00 that didn’t cover the total cost either. We paid a lot out of pocket and didn’t complain. Well we get a phone call from our agent today which is months later that they are dropping us! Really? Four claims ... read more
If I could give zero stars I would, even a 1 star is too much... home owners beware we were bullied into dropping a claim for a roof leak during COVID-19 in 2020 because they didn’t want to come out to investigate, which I understand but because we put a bandaid on the problem ourselves we were denied another claim this year for the same problem because in there eyes we had fixed it with caulking.... please find someone else we have been with state farm insurance for 25 years and it’s really sad they didn’t have our back...
Business response:
May 19, 2021 Better Business Bureau 8100 N University Peoria, IL 61615 Re: BBB Case Number: ***** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 11, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on May 19, 2021, to address her concerns. We have reached a satisfactory resolution. Our position is firm, but we will review and consider any new information if presented. Sincerely, State Farm Claims Department 8... read more
State farm insurance had record profits last year, in fact so much so that the CEO got a $5 million bonus. And yet they continue to go up on our premiums! I am an older man on fixed income of less than $11,000 a year Social Security. I cannot work because I have a hip replacement surgery that has caused more problems that can’t be fixed. I have never filed an insurance claim on this policy and I’ve had it for at least 30 years. I drive it less than 15 miles a week so currently it’s costing me about a dollar a mile to drive m... read more
State farm supports fraud andnaids and abets criminals. They have a fiduciary duty to me and the public a implied contract. I reported insurance fraud to them 22 days ago, thier stance is. It's your problem. By them not reporting this major crime they have failed not only me, you the public as well. The criminals whom defrauded state farm and I, are still out there defrauding others as we speak. State Farm does not care one bit about thier fiduciary duties or thier civic duties. I've had two industry professionals tell me my... read more
Frequently asked questions about State Farm: Lanny Norris
How is State Farm: Lanny Norris rated?
State Farm: Lanny Norris has a 1.2 star rating with 460 reviews.
When is State Farm: Lanny Norris open?
State Farm: Lanny Norris is closed now. It will open tomorrow at 8:30 a.m.
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