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Smith Boys
- Boat Dealers
- North Tonawanda, NY
About this business
Location details
280 Michigan Street, North Tonawanda, NY, 14120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
If you have an issue they will not return your phone calls, they will not return your emails. When you go in there to talk to them the customer service reps are no help at all, very flippant...and if you try to reach somebody in management forget about it you’re not going to get a response-But they sure are real good at taking your money when you pay for your slip and your winter storage.
RecommendedWe rented a pontoon boat yesterday and we had a phenomenal time! Their staff was friendly, professional and helpful. Well worth the price of a rental for an entire day! They were even helpful in honoring my deposit from the previous summer because I couldn’t rent on the day I committed to, due to morning sickness. I highly recommend these guys and will definitely do business here again!
I'm not sure what's worse their customer service or their actual workmanship. We've had the boat less than 1 year. When they store your boat and you purchase an oil change they have a 21 point checklist which apparently they don't follow. Included in their 21 point checklist is ensuring that the bellows are in proper working order. Apparently they don't really check the bellows as our boat sunk at the dock this weekend. according to our mechanic the bellows on the boat are the originals which means they were 13 years old. I ... read more
Smith boys Chautauqua is the worst boat dealer I have ever had the displeasure to work with. Purchasing the boat was nothing but one mistake after another by the salesman. Had to redo the paperwork three times and because of this I had to wait two weeks to take possession of a boat that was literally sitting in the showroom. Recently had an issue that needed repaired and it was an even worse experience. Dropped my boat off on the day they requested and it took them almost two weeks to even look at it. The sales manager Mike ... read more
Smith boys Chautauqua is the worst boat dealer I have ever had the displeasure to work with. Purchasing the boat was nothing but one mistake after another by the salesman. Had to redo the paperwork three times and because of this I had to wait two weeks to take possession of a boat that was literally sitting in the showroom. Recently had an issue that needed repaired and it was an even worse experience. Dropped my boat off on the day they requested and it took them almost two weeks to even look at it. The sales manager Jim w... read more
Man I’ve heard bad things about these guys but they had a boat I was interested in atleast hearing the story behind. I called this morning at 9:15 because that’s when the guy i needed to talk to was suppose to be there. So I call and he’s busy, no big deal, leave my name and number for a call back. Well being that it’s been 3+ hours later I figured they must’ve forgot so I gave em another call. And right off the bat the guy was just a jerk like he didn’t have the time to talk to me. Just instantly nasty. I am truly disgusted... read more
I just paid Smith Boys Marine $1,600.00 to fix a leak on my boat. The service manager told me that they DO NOT test the boat for leaks after the work has been completed. I also paid them to store my boat for the year. The service manager states he will have to now charge me to test the boat to see if their repair that I've paid for worked... hmmm.. help me out guys.. is this normal?
Great experience top to bottom from john, chris and Lara to all the guys that get the boat ready in the spring and fall
Frequently asked questions about Smith Boys
How is Smith Boys rated?
Smith Boys has a 3.9 star rating with 156 reviews.
When is Smith Boys open?
Smith Boys is closed now. It will open tomorrow at 9:00 a.m.
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