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Slomin's
- Security Systems
- Severn, MD
About this business
Location details
1321 Mercedes Dr # C, Ste P, Severn, MD, 21076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Just recently signed up with Slomins for oil and a one year service contract at the end of November 2022. Worst decision ever. Their list of events that qualify as “emergency” mean nothing to them. I called 4 times to inform them of a soot issue. Each time I called back was because a new issue arose on top of the soot (black smoke from the chimeny, smell of burning plastic/rubber, no heat). First time they couldn’t get someone to us until Tuesday (called on a Saturday morning), second call they “squeezed” us in for Monday bu... read more
I’ve paid 2years of service contracts on my oil burner and have had no service the first year and in the second year they scheduled 4 diffferent time and cancelled every time due to emergency’s that **. If they serviced the burners correctly they would not have so many service calls. They also have no supervisors availible since the all are out servicing burners. That’s also **. I guess the only way to get my burner service is to go elsewhere. I will withhold payments in the amount of both service contracts and see how that ... read more
This company used to be very reliable. We had an appt scheduled for months to have a cleaning of our oil burner. They did not show up and when we called told us they were understaffed. We had asked for an oil delivery at that time and were told we were scheduled later this month. Well on Xmas day we ran out of oil and they told us sorry maybe can get some to us in 24 hours!!! This company has gone from top shelf to bottom of the barrel in terms of reliability and customer service.
If you’re thinking of choosing Slomins, don’t. We have have been customers since 1998, pay our bills as soon as they arrive, and have contracts for oil and alarms. We thought we could rely on Customer Service. Not the case. Definitely no courtesy for loyal customers. They totally miscalculated our automatic delivery date. We called 3 days in a row to advise them we would run out of oil. We were told on Wednesday we’d have oil by Friday. Friday that changed to MAYBE Monday. After a very heated exchange with a supervisor, we w... read more
This company started billing us by email without telling us. April of this year I had emergency surgery & half my colon removed. Slomin's is now refusing to deliver oil till Friday 3 full days after we paid all owed. They have threatened us if we buy oil from anyone else.
Unauthorized delivery. I was no longer interested in receiving oil deliveries from Slomin after they fell to notify me that my price in oil had changed and did not inform me that my contract had expired. Once I received the bill, I called and said I wanted a cease delivery and do not come to my home without notice. I still had a contract for service of my burner unit that does not expire until March 2023. On 12-5-23, my burner unit stopped working, a services person came out and fixed it and left 11:30 am. By 12pm Slomins ma... read more
At the moment, there are 4 technicians trying to install my boiler, we have no heat or hot water at 9:15pm and have not had it all day long since they started the installation. I attempted to call and speak with a supervisor and "******" was very nasty and unhelpful. She was unable to connect me to a supervisor and says they will call me back when it's my turn. How can you have a boiler installation scheduled at 2 in the afternoon? Horrendous.
Someone advised me not to go with Slomin's when I moved into my new house. Should have listened. This person's well-known oil company didn't charge for a service contract. Slomin's would, after my first year with them. Regardless of my dealings with any oil company, i knew I was switching over to gas from the beginning (had it 50 years at my old house) and had already started the permit process, so I wasn't concerned about a year's contract with Slomin's The previous owners left me with less than an 1/8 of a tank. Okay. Slom... read more
This company has a lot to be desired. Twice in the last two years they miscalculated my auto refill requirements and I ran out of oil. Impossible to get a refill after business hours. Their response when I called and informed them that we ran out of oil was anything but stellar. There is no fill service after hours even when it was their fault.
Frequently asked questions about Slomin's
How is Slomin's rated?
Slomin's has a 1.3 star rating with 138 reviews.
When is Slomin's open?
Slomin's is closed now. It will open tomorrow at 9:00 a.m.
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