Slomin's

LINDA M 

on BBB

3 years ago

ABSOLUTLEY THE WORSE SECURITY SERVICE EVER...UNRELIABLE...CUTOMER SERVICE (MANAGERS ****/****) WERE INDIFFERENT TO THE BREAKIN OF MY GRANDMOTHERS HOME. NEITHER MANAGER ATTEMPTED TO RESOLVE THE ISSUE..NEITHER WERE CURIOUS ABOUT HOW THE BREAK IN COULD HAVE HAPPENED(THIEVES STOLE SLOMINS SECURITY SYSTEM OFF THE **** ESCAPING DETECTION) ... NEITHER HAD SUPERVISORS BUT REFERRED ME TO THE *** VIA EMAIL(THE ***S EMPLOYEES ARE A REFLECTION OF *** AND HIS VALUES SO HOLD LITTLE HOPE FOR RESOLVING ISSUE/SINCERE APOLOGY)...I WAS NEVER S... read more

HollyB 

on BBB

3 years ago

******** is the WORST security company ever. I signed a contract with them which included a camera, which was never installed. I called the company three times to inform them of the improper billing, as I was being charged for the camera and its usage. Each time I was told someone would get back to me and my number was taken. I continued to make the introductory payment until the issue was rectified. I at one point (years down the line) received calls from the company telling me I needed to have an additional piece installed... read more

John C 

on BBB

3 years ago

I went away on vacation years ago with a prescheduled fuel delivery the day I left. I came back 3 weeks later to a near freezing house and no explanation. I called another company for delivery and to restart the furnace. My children at the time were 3 and 5. Never again! Some Slomin' s salesperson got my wife to sign for "information" today on fuel oil. The paper turns out to be a service contract with a 3 day cancellation window and a 400.00 early termination fee after 3 days. I just called them to cancel and it's "not in t... read more

Matthew W 

on BBB

3 years ago

First year with this oil company. They have AWESOME service. Knowledgeable service men. Have had two other oil providers Very happy with the service I receive from Slomin’s! 

Ernesto P. 

on BBB

3 years ago

the company has the worst customer service , definitely will not recommend this home security company. they give you the run around and before you sign they are willing to help but afterwards they nasty and have attitude. Also when the alarm accidently goes off, for example, an agent calls with a nasty attitude and just asks "code word" and doesn't introduce themselves or anything and expects for you to know exactly who they are, and you ask whos this and they get angry and keep asking code word instead of letting you know w... read more

Deon T 

on BBB

3 years ago

I signed up to take over the former owners contract, which only had 10 months left on it. When I called at the end of the 10 months, they claimed I signed a contract for 5 years. I never signed a contract for 5 years I only signed for the 10 months. My signature was on a separate page on the contract they claimed I signed for the 5 years. They are telling me something completely different from what the sales person told me and had me signed for. I thought I was dealing with a company with integrity. I’ve learned my lesson. 

DanielN 

on BBB

3 years ago

I normally don't post reviews on websites and I see that Slomin's has quite a few negative reviews. We are heating oil customers and we have a service contract with them for our furnace. Yesterday we woke up to a cold house and discovered the furnace wasn't working. I placed a call and a service technician arrived shortly thereafter. He quickly determined that the problem was a faulty electronic panel and the cost to replace it would be $475. Not the happiest news to hear, but better to address it while there still may be so... read more

Cheryl W 

on BBB

4 years ago

I have been with Slomin’s 25 years for securing my home with their alarm and fire detectors. I called to get my 5 year alarm upgrade and the technician came out to install an updated key pad with updated fire alarms. When the technician was finished, he explained the new features to us. He said that we would be able to see the weather on our key pad. The next day, we could not get the weather to be displayed on our keypad. I called customer service at Slomin’s and the representative said that we might see the weather one day... read more

Shony V 

on BBB

4 years ago

Slomins in **********, NY A very bad customer service including those supervisors who are working there. I had a yearly maintenance scheduled for November, in the evening around 7 before the day of the appointment. Some lady calls in to reschedule the appointment, i twice confirmed the appointment. She was offering 2 months later appointment i refused and requested for a supervisor, 1 day later supervisor calls and saying we apologize the inconvenience and offers me 2.5 months appointment and telling me this is not the end o... read more