Sheraton Salt Lake City Hotel

Stacey G 

on BBB

3 years ago

We evacuated to this hotel when Ian came through. We ended up staying a few extra days and decided to get our clothes laundered. When we left to go back to our home, it was discovered that they charged us for two “dry cleaning” charges that we never asked for. We were told by the front desk to specifically write “launder only” which we did. I’ve called and have spoken to the manager several times with promises of being called back and having the charges taken care of. This has been a month and I’ve been the one to initiate t... read more

Stacey G 

on BBB

3 years ago

We evacuated to this hotel when Ian came through. We ended up staying a few extra days and decided to get our clothes laundered. When we left to go back to our home, it was discovered that they charged us for two “dry cleaning” charges that we never asked for. We were told by the front desk to specifically write “launder only” which we did. I’ve called and have spoken to the manager several times with promises of being called back and having the charges taken care of. This has been a month and I’ve been the one to initiate t... read more

Ritz A. 

on BBB

3 years ago

My complaint is regarding the time shares Formerly ******* *******now Marriott. They keep on calling and emailing me to purchase more points to upgrade the status we’re in but when I asked about the flexibility and assistance of using the banked options due to the pandemic they refuse to allow me to use those banked points. What they are offering in exchange for Banked star options are “hotel credit which not nearly as close to what so Paid to get them; or Insurance to trips ONLY booked with them. I’m not asking for freebies... read more

Ritz A. 

on BBB

3 years ago

My complaint is regarding the time shares Formerly ******* *******now Marriott. They keep on calling and emailing me to purchase more points to upgrade the status we’re in but when I asked about the flexibility and assistance of using the banked options due to the pandemic they refuse to allow me to use those banked points. What they are offering in exchange for Banked star options are “hotel credit which not nearly as close to what so Paid to get them; or Insurance to trips ONLY booked with them. I’m not asking for freebies... read more

Ritz A. 

on BBB

3 years ago

My complaint is regarding the time shares Formerly ******* *******now Marriott. They keep on calling and emailing me to purchase more points to upgrade the status we’re in but when I asked about the flexibility and assistance of using the banked options due to the pandemic they refuse to allow me to use those banked points. What they are offering in exchange for Banked star options are “hotel credit which not nearly as close to what so Paid to get them; or Insurance to trips ONLY booked with them. I’m not asking for freebies... read more

Jose M. 

on BBB

3 years ago

BUYER BEWARE!....These people do not honor their cancellation policy and will steal your money !! Their management does not return phone calls 

Jose M. 

on BBB

3 years ago

BUYER BEWARE!....These people do not honor their cancellation policy and will steal your money !! Their management does not return phone calls 

Jose M. 

on BBB

3 years ago

BUYER BEWARE!....These people do not honor their cancellation policy and will steal your money !! Their management does not return phone calls 

Sheryl S 

on BBB

3 years ago

This hotel is too over priced for the numerous problems they have. 1. Their reservations dept changed fraudulently my date of arrival from the 14th of Oct to the 13th without notifying me then they said they'd charge me a cancelation fee if I cancelled my reservation. 2. They charged a flat $200 on your credit card for staying with them then they tell customers if you use a cash deposit that you have to pay $300 and $100 per day to discourage you from using cash. They are committing fraud to earn interest and run up their ho... read more