This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Sheraton Salt Lake City Hotel
- Hotels
- Salt Lake City, UT
About this business
Location details
150 W 500 S, Salt Lake City, UT, 84101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This hotel is too over priced for the numerous problems they have. 1. Their reservations dept changed fraudulently my date of arrival from the 14th of Oct to the 13th without notifying me then they said they'd charge me a cancelation fee if I cancelled my reservation. 2. They charged a flat $200 on your credit card for staying with them then they tell customers if you use a cash deposit that you have to pay $300 and $100 per day to discourage you from using cash. They are committing fraud to earn interest and run up their ho... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please see our website for further contact information to address the service you received - *************************************************. Than... read more
This hotel is too over priced for the numerous problems they have. 1. Their reservations dept changed fraudulently my date of arrival from the 14th of Oct to the 13th without notifying me then they said they'd charge me a cancelation fee if I cancelled my reservation. 2. They charged a flat $200 on your credit card for staying with them then they tell customers if you use a cash deposit that you have to pay $300 and $100 per day to discourage you from using cash. They are committing fraud to earn interest and run up their ho... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please see our website for further contact information to address the service you received - *************************************************. Than... read more
Overbooks and sometimes not guaranteed a room even if booked months ahead
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
Overbooks and sometimes not guaranteed a room even if booked months ahead
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
Overbooks and sometimes not guaranteed a room even if booked months ahead
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
This hotel is trying to charge me for nights I did not stay and are refusing to look into the matter. I have multiple counts of proof of my location as well as witnesses proving my locations. This hotel cancelled my reservations while I was there and is trying to make me pay for their mistake. They are claiming I was at their hotel when I was not. I also did not have washcloths or towels and did not recieve any for 24hrs after I requested some. We also did not have a room ready upon arrival and did not get a room until 8pm w... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please see our website for further contact information to address the service you received - *************************************************. Than... read more
I've always been a fan of Marriott but my recent experience with them changed my mind. They are so unprofessional and instead of handling the issue, they called me a liar. They completely ignore the issue and claiming that they don't keep record of their phone call, even after we showed them the phone log with their number. They refused to deal with the issue. They charged us for the rooms and we showed up and they didn't have the room for us. I even went talk to the corporate consumer affair and they still pointing fingers ... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
This hotel is trying to charge me for nights I did not stay and are refusing to look into the matter. I have multiple counts of proof of my location as well as witnesses proving my locations. This hotel cancelled my reservations while I was there and is trying to make me pay for their mistake. They are claiming I was at their hotel when I was not. I also did not have washcloths or towels and did not recieve any for 24hrs after I requested some. We also did not have a room ready upon arrival and did not get a room until 8pm w... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please see our website for further contact information to address the service you received - *************************************************. Than... read more
I've always been a fan of Marriott but my recent experience with them changed my mind. They are so unprofessional and instead of handling the issue, they called me a liar. They completely ignore the issue and claiming that they don't keep record of their phone call, even after we showed them the phone log with their number. They refused to deal with the issue. They charged us for the rooms and we showed up and they didn't have the room for us. I even went talk to the corporate consumer affair and they still pointing fingers ... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
Frequently asked questions about Sheraton Salt Lake City Hotel
How is Sheraton Salt Lake City Hotel rated?
Sheraton Salt Lake City Hotel has a 4 star rating with 3,606 reviews.
When is Sheraton Salt Lake City Hotel open?
Sheraton Salt Lake City Hotel is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com