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Sheraton Salt Lake City Hotel
- Hotels
- Salt Lake City, UT
About this business
Location details
150 W 500 S, Salt Lake City, UT, 84101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Let me start by saying that I have only stayed with Marriott over the last several years, and I am a Marriott Silver Elite rewards member. I have always been loyal to the company, yet I have NEVER experienced such outrageously poor customer service from Marriott until this experience. I had three work trips in July that I booked to stay at Marriott Bayview in Newport Beach, CA. My plans were changed and I cancelled my trips via phone with their front desk staff about a week or so ahead of my first arrival date. However, I re... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience working with one of our hotels directly. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for assistance in these matters. Please see our website for further information addressing the service you received at one... read more
Derrick B**** July 22 at 10:20 PM · I was really disappointed with the Level of customer service that my friends and I received on 7-21-18 at approximately 5:15am. There was a particular front desk advisor, and I apologize I failed to capture her name as her name tag was not properly displayed. She was very dismissive, and I feel that I was discriminated against. She felt that the other customers was more important than me because I was African American. In a customer service capacity, a customer should never be treated the ... read more
Business response:
Marriott International thanks you for taking the time to share your comments. We sincerely apologize for any difficulties you experienced during your stay. Please rest assured that we take claims of discrimination quite seriously and would never condone such behavior. We never want a guest to leave with a negative experience; please contact Marriott Loyalty Care/Elite Services at customer.care@marriott.com for further assistance with resolving your concerns. We hope we will have another occasion to meet your expectations and... read more
I recently booked an award hotel reservation on Marriot.com for July 3rd to July 4th for a stay in Zurich in Marriot Courtyard for 30,000 points. I canceled the reservation on June 10th because my travel plan has changed. However, 30,000 points were deducted from my Marriot account on July 3rd and in addition, I was charged $318.43 on my credit card. I tried to contact customer service on numerous occasions but they were not able to assist since they can not locate a canceled reservation. Please contact me ASAP to rectify th... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We have verified that your issue was resolved after contacting our Corporate Offices. A full refund was provided by the hotel and the points were deposited back into your Rewards account. Thank you again for your time and bringing this to our attention.
This hotel should consider adding the $22 Destination Fee that they charge daily, into their listed base price. If all patrons will be charged this fee, regardless of using the extra amenities, such as a bottle of wine and beach umbrellas, it should be in the daily rate, not an extra charge in addition to the room charge, city taxes and state occupancy taxes.
Business response:
Marriott International thanks you for taking the time to provide feedback regarding the Destination fees at our Hotels. Please accept our sincerest apologies for any frustrations experienced. I have shared your feedback with the appropriate departments to review and take under consideration. Furthermore, please note that all of our rate rules/pricing are posted on Marriott.com. Thank you again for your time and we hope that you will consider us serving your future lodging needs.
Lied and cheated. Lied they are closest to airport and cheated by charging cancellation $12.75
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and would suggest contacting Marriott Loyalty Care Services at customer.care@marriott.com for further assistance with resolving your concerns. We hope we will have another occasion to meet your expectations and to welcom... read more
This is one of the worst Hotels, I have ever stayed. They are the racists.
Business response:
Marriott International thanks you for taking the time to share your comments. We sincerely apologize for any difficulties you experienced during your stay. Please rest assured that we take claims of this nature quite seriously and would never condone such behavior. We never want a guest to leave with a negative experience. please contact Marriott Loyalty Care/Elite Services at customer.care@marriott.com for further assistance with resolving your concerns. We hope we will have another occasion to meet your expectations and to... read more
Marriott overbooks and then turns away travelers when they show up to check in. We booked a room at the Detroit Marriott Renaissance for the First Robotics Competition World Championships April 26 and 27, 2018. The room was booked directly through the Marriott website on April 3, 2018. We immediately received an email confirmation. We even received another confirmation email April 25th. However, when we showed up around 5:30 PM on 4/26, we were told they did not have a room for us. They admitted they overbooked and mentioned... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. After reviewing the details you have provided, I'm glad to learn you have contacted our Corporate Office and we are currently working to resolve this issue to your satisfaction. We hope we will... read more
I was promised the BEST RATE pre-paid rate at the Hotel. I paid out of pocket of 550.00 and waived ALL rights to any cancellation. I did this because I wanted to get a deal. Looks like the new rates are very much cheaper and the hotel refused to price match. DO NO EVER PRE-PAY AT THIS HOTEL. They treated me like I did something wrong by pre-paying when in fact, had I simply spent 30 bucks more with ZERO down I would be sitting $150.00 richer at the moment. Zero ethics. Zero grey areas. This company only cares about Money and... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. Please accept our sincerest apologies for any frustration you have experienced. As acknowledged, the rate selected was a special advanced purchase rate. This discounted rate has special terms and conditions, including a requirement for a full room and tax pre-payment, usually within 24 hours of booking. This rate cannot be changed or canceled and the advanced payment is non-refundable. Furthermore, we never w... read more
I booked a room at the Marriott for my daughters college graduation 2 months in advance,received a confirmation number,only to have my reservation cancelled 4 days before the event.Marriott claimed there was a computer glitch and they overbooked the hotel.They offered to move us to another hotel much further away for the same rate.A day before the graduation I decided to call and see if the Hotel had any cancellations closer to our event and they did,however for double the original cost.I tried speaking to management who kep... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and would suggest contacting Marriott Loyalty Care Services at ************************** for further assistance with resolving your concerns. We hope we will have another occasion to meet your expectations and to welcom... read more
Frequently asked questions about Sheraton Salt Lake City Hotel
How is Sheraton Salt Lake City Hotel rated?
Sheraton Salt Lake City Hotel has a 4 star rating with 3,522 reviews.
When is Sheraton Salt Lake City Hotel open?
Sheraton Salt Lake City Hotel is open now. It will close at 6:00 p.m.
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