Sheraton Salt Lake City Hotel

H.R. 

on BBB

3 years ago

This hotel is trying to charge me for nights I did not stay and are refusing to look into the matter. I have multiple counts of proof of my location as well as witnesses proving my locations. This hotel cancelled my reservations while I was there and is trying to make me pay for their mistake. They are claiming I was at their hotel when I was not. I also did not have washcloths or towels and did not recieve any for 24hrs after I requested some. We also did not have a room ready upon arrival and did not get a room until 8pm w... read more

Tiffany T 

on BBB

3 years ago

I've always been a fan of Marriott but my recent experience with them changed my mind. They are so unprofessional and instead of handling the issue, they called me a liar. They completely ignore the issue and claiming that they don't keep record of their phone call, even after we showed them the phone log with their number. They refused to deal with the issue. They charged us for the rooms and we showed up and they didn't have the room for us. I even went talk to the corporate consumer affair and they still pointing fingers ... read more

Nim L 

on BBB

3 years ago

We booked the hotel via *********** for one night on Oct 1st. When we arrive the hotel around 6pm and tried to check in. However, they said that they don’t have room for me and often me another hotel several miles away with the same level or better grade. I complained about it and the lady said it was what it was it. It was late and I had no choice to accept it. The hotel they offer was Tru by Hilton. When we arrived this hotel, we found out that the room was very small and the grade level is not what they said. It was late ... read more

Nim L 

on BBB

3 years ago

We booked the hotel via *********** for one night on Oct 1st. When we arrive the hotel around 6pm and tried to check in. However, they said that they don’t have room for me and often me another hotel several miles away with the same level or better grade. I complained about it and the lady said it was what it was it. It was late and I had no choice to accept it. The hotel they offer was Tru by Hilton. When we arrived this hotel, we found out that the room was very small and the grade level is not what they said. It was late ... read more

Nim L 

on BBB

3 years ago

We booked the hotel via *********** for one night on Oct 1st. When we arrive the hotel around 6pm and tried to check in. However, they said that they don’t have room for me and often me another hotel several miles away with the same level or better grade. I complained about it and the lady said it was what it was it. It was late and I had no choice to accept it. The hotel they offer was Tru by Hilton. When we arrived this hotel, we found out that the room was very small and the grade level is not what they said. It was late ... read more

Tavonia C 

on BBB

3 years ago

I chose The W even though our economy is on the brink of a recession; I was told the staff was "incredible" by a friend who had a event there. She spoke about how seamless the process was. Her event coordinator welcomed her, paid for her lunch, sent her off with a packet of information and a gift bag. Conversely, my experience has been terrible. I'm celebrating my 50th birthday party at The W Austin Hotel located at *** ****** *** ******* ** *****Saturday 10/1/22. From the beginning, it took an exorbitant amount of time for ... read more

Tavonia C 

on BBB

3 years ago

I chose The W even though our economy is on the brink of a recession; I was told the staff was "incredible" by a friend who had a event there. She spoke about how seamless the process was. Her event coordinator welcomed her, paid for her lunch, sent her off with a packet of information and a gift bag. Conversely, my experience has been terrible. I'm celebrating my 50th birthday party at The W Austin Hotel located at *** ****** *** ******* ** *****Saturday 10/1/22. From the beginning, it took an exorbitant amount of time for ... read more

Tavonia C 

on BBB

3 years ago

I chose The W even though our economy is on the brink of a recession; I was told the staff was "incredible" by a friend who had a event there. She spoke about how seamless the process was. Her event coordinator welcomed her, paid for her lunch, sent her off with a packet of information and a gift bag. Conversely, my experience has been terrible. I'm celebrating my 50th birthday party at The W Austin Hotel located at *** ****** *** ******* ** *****Saturday 10/1/22. From the beginning, it took an exorbitant amount of time for ... read more

Rosamarie R 

on BBB

3 years ago

I was in the Residence Inn by Marriot in * ****** **** ***** ****** ** ***** **** ******** ** *********. I may have checked out 9/13/2022. I don't remember that well when I checked out and that was because the hotel staff there allowed police to enter to try to arrest me for a "wellness check". I had to stay in White Plains hospital at ** **** **** ***** *****against my will. The EMT women said that I'd be okay to leave after I saw the doctor. I saw the doctor and he said I could leave only after a person I know vouched for ... read more