Sheraton Salt Lake City Hotel

Rosamarie R 

on BBB

3 years ago

I was in the Residence Inn by Marriot in * ****** **** ***** ****** ** ***** **** ******** ** *********. I may have checked out 9/13/2022. I don't remember that well when I checked out and that was because the hotel staff there allowed police to enter to try to arrest me for a "wellness check". I had to stay in White Plains hospital at ** **** **** ***** *****against my will. The EMT women said that I'd be okay to leave after I saw the doctor. I saw the doctor and he said I could leave only after a person I know vouched for ... read more

Rosamarie R 

on BBB

3 years ago

I was in the Residence Inn by Marriot in * ****** **** ***** ****** ** ***** **** ******** ** *********. I may have checked out 9/13/2022. I don't remember that well when I checked out and that was because the hotel staff there allowed police to enter to try to arrest me for a "wellness check". I had to stay in White Plains hospital at ** **** **** ***** *****against my will. The EMT women said that I'd be okay to leave after I saw the doctor. I saw the doctor and he said I could leave only after a person I know vouched for ... read more

David L 

on BBB

3 years ago

In July, I booked a stay at this hotel through hotels.com. When I arrived at the hotel, the desk clerk asked for my credit card for incidental charges. A few days later, I noticed that the hotel had charged my credit card for a full nights stay in addition to the charge by hotels.com. I have called the hotel three times. Each time, the person answering the phone acknowledged the double billing and promised that I would receive a credit. I have not received a credit after more than 6 weeks, Now I am now working with credit ca... read more

Steve K 

on BBB

3 years ago

I had a reservation at the Fairfield In Charlotte Northlake on Aug 16, 2022. When I stopped to check in, the staff told me that they were oversold and I did not have a room. This was at 11pm local time. Staff told me to call the Marriot reservations number to find another room. I have called the Marriot number give them the change to address and make my poor experience right. A Marriot supervisor refused to resolve my poor experience and told me that the hotel manager is responsible for finding me a new room and comp me for ... read more

Steve K 

on BBB

3 years ago

I had a reservation at the Fairfield In Charlotte Northlake on Aug 16, 2022. When I stopped to check in, the staff told me that they were oversold and I did not have a room. This was at 11pm local time. Staff told me to call the Marriot reservations number to find another room. I have called the Marriot number give them the change to address and make my poor experience right. A Marriot supervisor refused to resolve my poor experience and told me that the hotel manager is responsible for finding me a new room and comp me for ... read more

Steve K 

on BBB

3 years ago

I had a reservation at the Fairfield In Charlotte Northlake on Aug 16, 2022. When I stopped to check in, the staff told me that they were oversold and I did not have a room. This was at 11pm local time. Staff told me to call the Marriot reservations number to find another room. I have called the Marriot number give them the change to address and make my poor experience right. A Marriot supervisor refused to resolve my poor experience and told me that the hotel manager is responsible for finding me a new room and comp me for ... read more

Tracy S 

on BBB

3 years ago

I stayed at the Courtyard Marriott in Ronkonkoma, N.Y. August 2022. I had to pay $10 to park in the parking lot even though I was a guest at the hotel. When I went to leave the next morning I had a flat tire due to a screw in the tire. When I inspected the area there were multiple screws in the parking lot. I went to the hotels front desk to report the incident and was told there was nothing they could do. Never was I given an apology or any assistance in fixing the flat. 

Tracy S 

on BBB

3 years ago

I stayed at the Courtyard Marriott in Ronkonkoma, N.Y. August 2022. I had to pay $10 to park in the parking lot even though I was a guest at the hotel. When I went to leave the next morning I had a flat tire due to a screw in the tire. When I inspected the area there were multiple screws in the parking lot. I went to the hotels front desk to report the incident and was told there was nothing they could do. Never was I given an apology or any assistance in fixing the flat. 

Tracy S 

on BBB

3 years ago

I stayed at the Courtyard Marriott in Ronkonkoma, N.Y. August 2022. I had to pay $10 to park in the parking lot even though I was a guest at the hotel. When I went to leave the next morning I had a flat tire due to a screw in the tire. When I inspected the area there were multiple screws in the parking lot. I went to the hotels front desk to report the incident and was told there was nothing they could do. Never was I given an apology or any assistance in fixing the flat.