Sheppard Motors in Eugene, Oregon sells and services Volkswagen, Volvo, Hyundai vehicles in Lane County & surrounding areas. They also offer Pre-Owned vehicles & Order Parts and Accessories for customers in their service department.

Suggest edits

BIRDEYE FOR BUSINESSES

This profile is powered by Birdeye. Over 70,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about Birdeye

4.3

★★

989 reviews

5★693

4★85

3★31

2★33

1★93

54 reviews have no rating

Reviews(103)

Google Reviews(886)

Sort By:

5 results available.

Recommended

Gael Doyle review for Sheppard Motors Ltd.

Gael Doyle on Facebook

a year ago

Great people; very helpful and great service.

Lauren Winter review for Sheppard Motors Ltd.

Lauren Winter on Facebook

a year ago

BEWARE. Took my car that was working perfectly in for a 30,000 mile maintenance and to repair my air conditioning. There was nothing wrong with my car when I brought it in besides the air conditioner. After their inspection they told me the only problem with my entire car was an airbag pin. After I got it back, however, I was able to drive less than 20 miles before several lights including the check engine light came on and my car started bottoming out. It stalls everywhere because it can't downshift. I paid $1,400 for this pleasure. When I brought my car back, they kept it for 5 hours before the service manager BRIAN called to tell me that the problem was code P0335 "crankshift positioning sensor", and not at all their fault, and that it would be $290 to fix. This, after I gave them nearly $1,400 to do the work I asked for. When I pressed for more details he got upset and said he wouldn't fix my car and to do some research because this isn't his fault or his problem. Well, I did some research. That code is directly related to an ECM UPDATE for the FUEL CONTROL LOGIC. They performed this update as a part of the service. When we explained this to the service manager named BRIAN, he threw up his hands and said it Hyundai's fault, not his, and he wouldn't do the repair. So now, I have to go to corporate, and tell them that perhaps BRIAN isn't the best representative of their brand. I really hope that corporate decides to make things right with me. I brought them a perfectly working car and paid $1,400 to get back a car that won't even run. He should be ashamed of himself for trying to take advantage of me in this way.

Amanda Hightower Robertson review for Sheppard Motors Ltd.

Amanda Hightower Robertson on Facebook

2 years ago

Featured content

The End of Anonymous Google Reviews and the Rise of the Trust Economy

Reviews not showing up on Google? Here's what you can do.

Michelle Meador Quinney review for Sheppard Motors Ltd.

Michelle Meador Quinney on Facebook

2 years ago

Alison Eggers review for Sheppard Motors Ltd.

Alison Eggers on Facebook

2 years ago

Service and sales staff were very friendly and accommodating during these trying times it was great to have top notch care!

Herbert Sanders review for Sheppard Motors Ltd.

Herbert Sanders on Facebook

2 years ago

I recently bought a VW Jetta TDI and I love the car!! the whole experience of buying a car at shepherd was great Tony J was a great salesman there was no pressure he was super nice and helpful he really took the time to help me find the car that was perfect for me. I would definitely recommend buying a car at shepherd.