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Scott & White Medical Center - Temple Emergency Room

3.3

About this business

Location details

2401 S 31st St, Temple, TX, 76508, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to 11:59 p.m.
Tue12:00 a.m. to 11:59 p.m.
Wed12:00 a.m. to 11:59 p.m.
Thu12:00 a.m. to 11:59 p.m.
Fri12:00 a.m. to 11:59 p.m.
Sat12:00 a.m. to 11:59 p.m.
Sun12:00 a.m. to 11:59 p.m.
3.3956 reviews
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Jeanne-Marie Blevins's profile image
Jeanne-Marie Blevins 
4 years ago

It’s apparent this hospital doesn’t take mental health seriously, whatsoever. For your sake, go somewhere else that actually cares about its patients and their well-being. As one that avoids going to doctors at all costs, this experience has made me lost complete faith all together. As if I wasn’t deterred enough to go to a doctor to begin with. I was told by the mental health department I needed to obtain a referral from my PCM to see a psychiatrist (although Tricare told me it wasn’t needed), but no problem, I contacted my... read more

Business response:

Hi Jeanne-Marie, we take patient feedback seriously and would like the chance to learn more about these concerns. If you could submit your information here, ‪‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‪‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬https://bit.ly/ContactUsBSWH, we’d like to have a hospital representative look into this further. 

Richard Fierro's profile image
Richard Fierro 
recommend  Recommended
4 years ago

My wife had surgery 2 Nov 2020. From start to the day she was released, the Medical Team was awesome. I was very pleased with the care. Her nurse Jess (5th floor North Tower) was absolutely the best. She is a Star amongst a great team. 

Business response:

The experience of our patients and their family members is very important to us, Richard, and we appreciate you taking the time to share your feedback. 

Cati Wolfe's profile image
Cati Wolfe 
4 years ago

We were in Temple for a softball tournament and my daughter broke her thumb. WE WERE HERE FOR 6 HOURS!!! For a broken thumb. The ER doctor argued when I asked them to poke a hole in her nail in the very beginning then later after letting her sit in pain for 2.5 hours they did it at direction of the supervising doctor. She finally got some relief. We waiting over an hour for them to say our X-Rays we’re back and someone would be in briefly. Then after that is was another 1.5 hours before anyone showed up. We spent probably 30... read more

Business response:

We’re sorry to hear you didn’t have the experience you’d hoped for, Cati. If you are interested in speaking with a hospital representative about these concerns, please share your information with us here, https://bit.ly/ContactUsBSWH. 

Kathryn Taylor's profile image
Kathryn Taylor 
4 years ago

Had a very bad experience with Samuel Harris..would not recommend to anyone. I tried to get is resolved to no avail. 

Business response:

We’re sorry to hear you didn’t have the experience you’d hoped for, Kathryn. If you are interested in speaking with a hospital representative about these concerns, please share your information with us here, https://bit.ly/ContactUsBSWH. 

Terry Dane's profile image
Terry Dane 
4 years ago

So the gloves are coming off...............I really don’t even know where to start so I’ll start by saying this. On October 1, 2020 I was airlifted to Baylor Scott and White Medical Center in Temple,Texas. As most of y’all know I came in in really bad shape. Under a lot of pain and even at sometimes blacking out mentally and physically I was in no shape at all to make any decisions for myself. Where I thought was a safe place and a place where I shouldn’t have to be scared or...Continue Reading 

Business response:

Thank you for sharing your story with us, Terry. If you are interested in speaking with one of our advocates about any of your concerns, please share your information with us here, https://bit.ly/ContactUsBSWH. We’d like the chance to learn more about these concerns and to assist you. 

Michelle Uranga's profile image
Michelle Uranga 
4 years ago

If there was a way to rate this negative stars I would; I have never seen a place that wouldn't let you stay with your loved one after a horrific accident. I understand only letting one person visit with everything the world is going through right now but to be told I can't stay with him after he was in a motorcycle wreck and has to have multiple surgeries that is ridiculous! and cruel. What do you think you are fixing by not allowing the SAME person that has been there all day not continue to stay? An intelligent person wou... read more

Tracy Adams-Everhart's profile image
Tracy Adams-Everhart 
recommend  Recommended
4 years ago

This has been the ONLY medical facility willing to research and locate The source of many medical issues all derived from a single hip replacement back in 2015. Excellent doctors willing to search for results! 

Mila Miller's profile image
Mila Miller 
recommend  Recommended
4 years ago

I absolutely love Baylor Scott and White, without them I wouldn't be here right now. To mention my wonderful Oncologist Dr. Rex Garland and the financial assistance program that has cleared all my hospital bills and appointments. I don't know what I'll do without this place. 

Business response:

Thank you for taking the time to share your feedback with us, Mila! We want you to know that your feedback is greatly appreciated and we’re glad our team could be there for you. 

Martha Merath's profile image
Martha Merath 
recommend  Recommended
4 years ago

I want to tell the experience that my husband and I had at BSW two weeks after I was released from the hospital due to a hearth condition. I had an appointment to see my cardiologist at the clinic. We don't have a car so ride the Hop bus .Because my husband is the main one who is eligible to ride the bus and I am his assistant, neither of us can ride the bus without the other. Once we reached BSW clinic is when the problems began. We were wearing our masks and answered all ...Continue Reading 

Business response:

We’re sorry to hear you didn’t have the experience you’d hoped for, Martha. We do take your feedback seriously and would like to find out more information about your experience. If you could submit your information to us here, https://bit.ly/ContactUsBSWH, we would like to look into your concerns. 

Frequently asked questions about Scott & White Medical Center - Temple Emergency Room

How is Scott & White Medical Center - Temple Emergency Room rated?

Scott & White Medical Center - Temple Emergency Room has a 3.3 star rating with 956 reviews. 

When is Scott & White Medical Center - Temple Emergency Room open?

Scott & White Medical Center - Temple Emergency Room is open now. It will close at 11:59 p.m.  

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