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Same Day Water Heaters
- Contractors
- Farmers Branch, TX
About this business
Location details
11419 Mathis Ave Suite 204, Farmers Branch, TX, 75234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 7:00 a.m. to 9:00 p.m. |
They were prompt, efficient and professional. They were friendly and helped me with something my regular plumbers would have charged me for and they refused to be paid for the extra help. Besides all of that, they were $600 less than the price offered by my regular plumbers. From here on out they are my guys!
Business response:
Hi ****,We're so glad to hear our team was prompt, efficient, and went the extra mile to help! Their friendly service and fair pricing are exactly what we strive for. Thanks for making them "your guys" - we appreciate your business!
They were terrible. Worked with them for almost three weeks trying to get a tankless water heater replaced. They are supposed to be the installer for *********** Had a heater picked out through ********** because I knew it would fit the space that the old one was in. First thing that they tried to do when the plumber eventually arrived after 8 hours of waiting, was to try to sell me a different one that wouldn't fit. Finally gave me a quote of $2,750 for heater and installation. Told them to go ahead. Didn't hear back for se... read more
Business response:
*******,We're truly sorry to hear about this experience. We understand the inconvenience caused by the extended wait time and miscommunication regarding the water heater. We had to special order your tankless heater, which may have contributed to the delay.We appreciate your bringing this to our attention and will be reviewing our internal processes to ensure smoother service in the future.
Same-day service, professional work, and very courteous to work with.******* and the crew did a great installation. It had rained that day, and they cut the cardboard box from the heater to walk on and bring it in through the door.Thanks, *****
Business response:
Thanks *****! We appreciate you highlighting ******* and the crew's professionalism and quick work. The cardboard box idea is a great tip glad they kept your place clean despite the rain!
****** connected my new sink quickly and cleanly. He was professional and courteous, and I appreciate that he wore booties to protect my flooring. He also apologized for the delay I experienced by a different plumber. I would hire them again.
Business response:
Hi *****,Thank you so much for your fantastic review! We're thrilled to hear that ****** provided such a professional and positive experience. His attention to detail, like wearing booties, shows his commitment to quality service.We appreciate your understanding about the prior delay and apologize for any inconvenience it caused. We're glad ****** was able to get your new sink up and running quickly and cleanly.We're happy to hear you'd hire us again! Please don't hesitate to recommend us to anyone who needs plumbing service... read more
COMPLAINT ********** AND SAME DAY WATER HEATER THURSDAY 03-21-24 ////DOUBLE CHARGED FOR WATER HEATER INSTALLATION THURSDAY 02-08-24 ********** To:homedepot / SAME DAY WATER HEATER Thu, Feb 8 at 8:56 PM Hello to whom this may concern....INSPECTION PERMIT = WATER HEATER installed Wednesday 01-03-24..********** told on the phone water heater was $790.00 ; CLUB MEMBER I GOT $75.00 off - $715.00...***** then told me need a CITY PERMIT & installation charges would apply FINAL QUOTE ON PHONE $1362.09... Breaks down as such =Water H... read more
Business response:
****************,We apologize for any confusion during your recent water heater installation. We understand your frustration and issued a partial refund ($405) for unexpected parts required by code and safety.Upfront Pricing: While we strive for upfront pricing, in-home inspections might reveal necessary adjustments. You were informed of the starting price and our Price Transparency Statement explains the final price is determined after the plumber identifies specific needs.Replaced Parts: We prioritize safety and sometimes ... read more
Professional, friendly, courteous and knowledgeable individuals. The estimator provided a comprehensive an accurate estimate. The installer provided a neat and professional installation. The work area was kept clean, the work route remained dry and no accidents occurred. The installer explained the installation, safety features, operation and answered my questions thoroughly. I can and will be recommending this company.
Business response:
Hello *****************,Thank you so much for your review! We're thrilled to hear that our team members were professional, friendly, courteous, and knowledgeable throughout the entire process. It's great to know that our estimator provided a comprehensive and accurate estimate, and that the installer carried out a neat and professional installation while maintaining a clean work area and ensuring safety. We're glad that your questions were thoroughly answered and that you had a positive experience overall.Your recommendation... read more
*************** quality plumber. Bought a hot water tank plumber removed hot water tank hold it away replaced it. ******* noticed that I had leaking behind wall cut drywall replaced about six pipes that were leaking calcified over from hard water.. ******* asked me about this huge tank that I had and I told him that the plumbing company that sold it to me ****** brothers a lot in ******** told me that it was a hard water softener, but it wasnt. I learned that day that it was a filtration system.. and that was not the right t... read more
Business response:
Hi ****, Thank you for sharing your experience with us. We're glad *********** could rectify the situation and ensure your plumbing system is now functioning correctly. Providing clarity and quality service is integral to our work ethic. We apologize for the misinformation you received from the previous company and are pleased we could assist in resolving the issue. If you ever require further assistance, please don't hesitate to reach out.
I had a fantastic experience with same day water heaters! They called to verify address before hand and to let me know when you would be there. Once they arrived they walked me through the process and had me up and running in just a few hours. Great work, and I'm very happy to have my hot water back!
Business response:
Hello ******, Thank you for your glowing review! Providing excellent service and ensuring our customers are satisfied is always our top priority. If you ever need assistance again, don't hesitate to reach out.
Have been happy with the installation process and the plumber they sent. He was professional, on time, knowledgeable. He got the work done quickly and cleaned up after the work was done!
Business response:
Hi *****,Thank you for sharing your positive feedback. We strive to provide excellent service, and we're glad to know we met your expectations. If you ever need assistance again in the future, please don't hesitate to contact us.
Frequently asked questions about Same Day Water Heaters
How is Same Day Water Heaters rated?
Same Day Water Heaters has a 4.7 star rating with 903 reviews.
When is Same Day Water Heaters open?
Same Day Water Heaters is open now. It will close at 10:00 p.m.
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