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11419 Mathis Ave Suite 204, Farmers Branch, TX, 75234, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 7:00 a.m. to 10:00 p.m. | |
Tue | 7:00 a.m. to 10:00 p.m. | |
Wed | 7:00 a.m. to 10:00 p.m. | |
Thu | 7:00 a.m. to 10:00 p.m. | |
Fri | 7:00 a.m. to 10:00 p.m. | |
Sat | 7:00 a.m. to 9:00 p.m. | |
Sun | 7:00 a.m. to 9:00 p.m. |
******* was very professional and efficient. He called 30 minutes before he arrived. The service he provided was exceptional. He made me aware at all times what what was needed to be done. When he finished he showed me what I need to do with the tanks to control the pilot on the water heater. He was GREAT!
*************************** called 30 minutes before arriving, provided excellent service and was very knowledgeable and courteous. He installed our 29 gal. Rheem water heater from Home Depot.on 7-16-24. I recommend ******* and would want him when I need another water heater.From: ***** in *****, *****
Business response:
Hi ******,Thank you for your kind words! We're thrilled to hear that ******* provided excellent service and met your expectations. We appreciate your recommendation and look forward to serving you again in the future.
****** ****** provided excellent service. Called 30 minutes before arriving. Fixed my problem and explained nature of the problem in detail. I will definitely be a repeat customer based on this experience.
Business response:
Hello ****, We're thrilled to hear ****** ****** provided such a positive experience! Their communication, problem-solving skills, and commitment to customer satisfaction are what we strive for. Thank you for choosing us and for being a repeat customer!
****** called and said he was on his way. When he arrived, he showed his badge and went right to work. He knew what he was doing and finished in about 45 minutes. He tested our new garbage disposal and checked for leaks. Then he cleaned up after himself. We were pleased with his work.
Business response:
Hello ****, Thank you for the positive feedback! We strive to provide efficient and professional service, and we're glad ****** exceeded your expectations. His thoroughness in testing and cleaning is appreciated.
We were able to replace and get new hot water heater installed the same day.****** did an excellent job with the installation. He was courteous and professional. I would recommend this service to anyone needing a hot water heater replaced.
Business response:
Hello ****,We appreciate you taking the time to share your experience! We're thrilled that ****** was able to efficiently replace your hot water heater on the same day, while maintaining a professional and courteous demeanor. We strive to provide exceptional service, and ****** embodies that commitment. Thank you for recommending us!
Was not impressed with the quality of the work performed by the initial plumber that came out. However, the second plumber did an excellent job and was very professional. Good follow-up on customer service.
Business response:
Hi ***,Thank you for your 5-star review and for sharing your experience with us. We apologize for the inconvenience caused by the initial plumber. However, we are delighted to hear that the second plumber exceeded your expectations with their professionalism and quality of work.Your feedback is invaluable to us, and we are pleased to know our customer service team provided good follow-up. We aim to ensure consistent excellence in all aspects of our service, and your comments will help us improve.Thank you once again for your... read more
The plumber that came out showed me his badge and explained what he was going to do and how long it would take. He was professional and got the job done quickly! Very appreciative of his great service. I think his name was *****? Hate that I cant remember exactly bc he deserves that gift card!
Business response:
Hi ****,Thank you for your kind words! We're thrilled to hear that we provided you with professional and efficient service. We'll make sure he gets the recognition he deserves. If you have any further details or need assistance, please let us know.
The plumber *********************** was very prompt and professional. He did the install in a timely manner and left the bathroom very clean. We are definitely satisfied and will use the service again.
Business response:
Hello *****,Thank you for sharing your experience! We're thrilled to hear that *********************** provided prompt and professional service, completing the installation efficiently and leaving your bathroom spotless. We look forward to serving you again in the future!
The plumber did a great job. He gave me plenty of advance notice and showed up when he said he would. He made the job look easy but it's something I wouldn't attempt. He also cleaned up the area he had been working in.
Business response:
We're glad to hear that the plumber provided excellent service, from timely communication to a clean job well done. If you ever need assistance again, we're here to help!Zandie S
Same Day Water Heaters has a 4.7 star rating with 857 reviews.
Same Day Water Heaters is closed now. It will open at 7:00 a.m.
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