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Rountree Ford Lincoln Mercury LLC
- Car Dealers
- Shreveport, LA
About this business
Message from Rountree Ford Lincoln Mercury LLC
Location details
8770 Business Park Dr, Shreveport, LA, 71105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They lied and took advantage of a very good friend Just when you think you can trust someone then you have that experience. Please I advise know that Larry the used car manager will scam you go anywhere but here to sell your vehicle.
Business response:
Thank you for bringing this to my attention. I apologize for what you have experienced shopping for a vehicle with us. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kelly McMullen General Manager kmcmullen@group1auto.com
Never again Had it not been for the kindness of the staff in service, I wouldn’t have rated Ford the 2 that I gave them…..but there’s always one. Danny was my service advisor. Long story, short, he didn’t return or initiate calls to inform me of what was going on with my car, he claimed my insurance was “void” on a $700 plus ticket, which was a flat out lie, he kept giving me the run around on a timeline for the repairs, and his attitude and demeanor was less than desirable. On top of all that, my car was freshly washed and ... read more
Business response:
Thank you for bringing this to my attention. I apologize for the difficulties you experienced with your service advisor. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kelly McMullen General Manager kmcmullen@group1auto.com
Service I Went here for a service. Great staff, friendly, quick service. Good communication. Timely. Will be going back again. Recommend earl at the service area
Business response:
Thank you for the recommendation and kind words! We thank you for your business and look forward to your next visit!
Danny in service is a Sociopath Buying a car here? Good experience, got my car inexpensive. In 2016 I got a 2014 Ford Focus. Need service post-purchase? Yeah good luck. I’ve had to get my transmission replaced & more recently had to get a wheel well liner replaced. Danny who works in service knowingly let me drive off the lot with a dangerous level of damage to the wind cover (long piece of plastic covering underside of front bumper) I made it down the street before it fell off and went under my tires. LUCKILY I didn’t swerv... read more
Business response:
Thank you for bringing this to my attention. I apologize for your damaged wind cover and lack of communication regarding your vehicles repairs. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kelly McMullen General Manager kmcmullen@group1auto.com
Never again 2002 F350 was serviced for a damaged ignition switch and punched for lock. I can understand backlog on Parts issues but it was in there about a week and when I picked it up they changed the ignition switch but the selector switch on the column was showing in Reverse when it was in park. Grease was over the doors, the light cover for the door was stuck in the seat, the hood was left up and I hit the highway at 70 miles an hour and noticed it. They didn't change out the driver and passenger door lock cylinders so i... read more
Business response:
Thank you for bringing this to my attention. I apologize for the difficulties you have experienced while servicing your vehicle. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kelly McMullen General Manager kmcmullen@group1auto.com
Pppppppppppppppppppppppppppppppppppppppppppppppppp It’s easy to schedule an appointment and she kept me informed. I would come back for service or a purchase. I’m glad my truck is fix. Lol
Business response:
Thank you, Patrick. We're glad that you had an excellent experience with your recent service visit and that your truck is running great. We look forward to your next visit!
Service Department Great service and very friendly. Got in and out quickly. Would recommend to anyone who needs service. Beats out other dealership service dept. Appt was easy to make.
Business response:
Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Service Center I went in for an oil change and the service advisor was not friendly at all, and didn’t give me any info on the service provided. I purchased a used car and needed it to be checked out just to make sure everything was okay. I wish I would have saved my time and just went back to the Honda or Jaguar dealership because the service here was the worst. I hope the service advisor has a better day tomorrow because today wasn’t it.
Business response:
Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kelly McMullen General Manager kmcmullen@group1auto.com
Great customer service The customer service technician that checked me in was very professional and made my appointment very simple and pleasant. I would recommend others to visit Roundtree Ford.
Business response:
We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Frequently asked questions about Rountree Ford Lincoln Mercury LLC
How is Rountree Ford Lincoln Mercury LLC rated?
Rountree Ford Lincoln Mercury LLC has a 4.4 star rating with 3,814 reviews.
When is Rountree Ford Lincoln Mercury LLC open?
Rountree Ford Lincoln Mercury LLC is closed now. It will open at 9:00 a.m.
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