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Rountree Ford Lincoln Mercury LLC
- Car Dealers
- Shreveport, LA
About this business
Message from Rountree Ford Lincoln Mercury LLC
Location details
8770 Business Park Dr, Shreveport, LA, 71105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Buying A New car Great experience! The salesman was very nice and knowledgeable. He did not pressure me in any way and just seemed like an all around nice person. If and when I buy any more vehicles it will be from this gentleman.
Business response:
Thank you for the review, Kenneth! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new vehicle and have a great day!
Negligence/customer service On December 21 of 2020 I went to Roundtree Lincoln. I wanted a repair of my driver side door as it only opened from the outside. My vehicle is a Lincoln Navigator and I still have my Premium vehicle warranty that I purchase at nearly $ 3895.00 12/37/2019 every three years for issues such as this. Troubleshooting the issue was easy as I could tell the cable was broken from the interior handle and not the exterior. I simply needed a new cable and for it to be installed by Roundtree. I was met by an ... read more
Quick turnaround, great service! Brought my mother in law car in for some repair work. Was kept informed of the process at every stage. Repairs were completed quickly, staff was very friendly and helpful.
Business response:
We are very happy to hear that we were able to provide you with a quick and enjoyable experience! Thank you for your business and look forward to your next visit!
Vehicle has yet to be diagnosed. My vehicle was towed to Rountree on Dec 8th, due to no start and possible electrical issues. I have called, utilized the text message options and at first I didn't get a response. I finally sent an e-mail and got a response immediately. I was told they are looking into it and should here something back by the end of the day, this was on Dec 30th. After still not hearing anything back I reached out to my advisor and was told they are still waiting on a stall to diagnose my vehicle. This vehicl... read more
Business response:
Thank you for bringing this to my attention. I apologize for the delay in your service visit. I would like an opportunity to fix this and to earn your business, please contact me at kmcmullen@group1auto.com. I look forward to speaking with you. Kelly McMullen General Manager
MKT serviced Always friendly service in a clean welcoming environment. I especially liked the Covid safety guidelines in force. Coffee is a gourmet type machine with limited contact from customers.
Business response:
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Car would not start need a battery Nice clean facility friendly folks good coffee friendly service advisors,nice people all away around . Everybody was helpful and the guys who took the car to the guys who took the car to the car wash from the guys who just helping out on other cars like I said everybody will help her everybody worked as a team
Business response:
Thank you, Bryan, for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Getting an oil change Went to Wray Ford for an oil change on my 2017 f250. The service tech was very polite and took care of all my needs. She asked if I was going to wait or leave it and I told her leave. She then was straight forward and said it would be a while cause there was a large quantity all ready checked in. She then made arrangements and got me a ride home. The facility was very clean and everyone was wearing masks. In all I was very satisfied with the service and the work done on my vehicle.
Business response:
Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Oil change Everything went smooth I was very satisfied with my salesperson Jacquelyn I would recommend for her services again in the future waiting area was clean
Business response:
Thank you for your kind words for Jacquelyn! We thank you for your business and look forward to your next visit!
Mr Charles Harrell Own time service fast and customer appreciated no wasting time great work with coffee on the side they are very help in assistance proud to be a Ford owner
Business response:
Thank you. We're glad that you had an excellent experience with your recent service visit.
Frequently asked questions about Rountree Ford Lincoln Mercury LLC
How is Rountree Ford Lincoln Mercury LLC rated?
Rountree Ford Lincoln Mercury LLC has a 4.4 star rating with 3,814 reviews.
When is Rountree Ford Lincoln Mercury LLC open?
Rountree Ford Lincoln Mercury LLC is open now. It will close at 6:00 p.m.
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