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Rountree Ford Lincoln Mercury LLC
- Car Dealers
- Shreveport, LA
About this business
Message from Rountree Ford Lincoln Mercury LLC
Location details
8770 Business Park Dr, Shreveport, LA, 71105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Service and. Recalled parts She made sure I was at work on time and repairs was done in a timely manner. They had my truck washed and I’m thankful.
Business response:
Thank you for the review, Tina! We are very happy to hear that our team treated you well and was able to help you with your service visit.
Truck repair Needed a repair for a 2018 F150. Lack of power on the top end. 3 trips to dealer, still not fixed. Wrong parts ordered. Calls and texts not returned. This service department needs serious help.
Business response:
Thank you for bringing this to my attention. I apologize for your repair experience. I would like an opportunity to fix this and to earn your business, please contact me at kmcmullen@group1auto.com. I look forward to speaking with you. Kelly McMullen General Manager
Worst Service Ever (beware) Had corporate van towed in for no start. They had it for 6 weeks, service advisor never called. Had to deal with service manager. Pricing was misquoted. We were made to feel like it was a privilege from them to work on the van. Absolutely horrible and will never return. Also working with cooperate office to ban Roundtree Ford from being used completely.
Business response:
Thank you for bringing this to my attention. I apologize for your service visit with us. I would like an opportunity to fix this and to earn your business, please contact me at kmcmullen@group1auto.com. I look forward to speaking with you. Kelly McMullen General Manager
Purchasing SUV Excellent service and orientation of Costa (Salesman) that help us and made the process very easy, this our second time we work with him on the buying process
Business response:
Thank you Paco for your kind words for Costa! We are thrilled that he provided you with an excellent and easy car buying experience. Congratulations on your new car!
Xxxxxxxxx We have bought 6 new vehicles from this dealer. Great service! Good prices and treated like family. I will return to this dealer for service and buying a new vehicle.
Business response:
Thank you Darlene for your kind words for our team! We are thrilled that you always have the best experience here with us! Thank you for your continued business and we look forward to your next visit!
Mr Scary Super nice service department, they fixed my truck quicker than I thought they would. A and 5 star folks!!! Will definitely go back when I need service again.
Business response:
We are very happy to hear that we were able to provide you with a quick and enjoyable experience! Thank you for your business and look forward to your next visit!
Owner Laurie Williams was great. She was knowledgeable on the vehicles I was looking at. She answered all my questions; helped me compare features of each to help me make a wise decision. She found exactly what I was looking or. She was very friendly as well.
Business response:
Thank you for your kind words for our staff, we appreciate it!
A Easy car buying experience. They made it easy and quick. I hate Wasting time and roundtree Ford was amazing and quick If you are looking for a Ford, look em up!
Business response:
Thank you, Steven, for your kind words! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!
Christopher Adkerson / Rountree Ford in shreveport service dept returned my vehicle after spending 3500 for repairs and waiting almost a month, they gave my truck back with things wrong that's never been an issue before, such as my 4x4... Let's get this straight, my truck was fully functioning great when I brought it to them because of the fluid leaking from differential.. they replaced the rear end , fine ok, but they give it back the service 4x4 light is on when I bring it to their attention they act like it had been that ... read more
Business response:
Thank you for bringing this to my attention. I apologize that your vehicle has been in service longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kelly McMullen General Manager kmcmullen@group1auto.com
Frequently asked questions about Rountree Ford Lincoln Mercury LLC
How is Rountree Ford Lincoln Mercury LLC rated?
Rountree Ford Lincoln Mercury LLC has a 4.4 star rating with 3,814 reviews.
When is Rountree Ford Lincoln Mercury LLC open?
Rountree Ford Lincoln Mercury LLC is closed now. It will open at 9:00 a.m.
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