Roto-Rooter Plumbing & Water Cleanup

Lori T 

on BBB

4 years ago

You guys are the worst! We called at 12 in the afternoon, you gave us a time from 5-9pm. Ticket # ********. The guy shows up at 10:35pm and could barely speak English and was complaining how far he had to travel and that he doesn't take care of our Area, very unprofessional! Then he asked if we have any tools and he us asked us for a hammer to open our main drain and gave us a price of $550 to snake the drain and another $300 to snake the toilet and replace the toilet ring. My husband then stepped away from him to talk to me... read more

Mara S. 

on BBB

4 years ago

Worst experience ever! The situation was so wrong and complex that don't know where to start from. A few lowlights: sent service to our home without our request or confirmation, charged significantly more than what quoted (20 mins job), super rude and offensive customer service. We were expecting another company to come to our home and Roto-Rooter benefited from the confusion. A confusion that they generated by sending a service to our home that was #1 unrequested and #2 unconfirmed by us. Also, they did not have the parts r... read more

Jason B 

on BBB

4 years ago

Absolutely ridiculous company. 2pm was told 2 hour window with 30 min notice. at 5pm Nothing was heard. Called and they said there was no appointment. I'm super frustrated and asked for manager and they found account. At that time was told " Running behind trying to get someone out there" 2 more hours went by it's 7pm Still nothing. At 730pm I was told they would be there soon. 8pm they show up and how much they charged for the issue brought to hand. You feel suckered into their pricing after waiting this long and never offe... read more

Frits v. 

on BBB

4 years ago

BE AWARE! MAJOR RIP-OFF! Their technicians are a joke and this company is only interested in pulling as much money out of your pocket as possible by making up defects and/or over-exaggerating the problem. We had a fairly simple blockage in the kitchen and called Roto-rooters since we’re both very busy at work and didn’t had time to deal with it. We called Roto-rooters hoping for a fast, fair and flawless service for this simple problem. The website looked professional so we had high expectations. We asked my dad to open the ... read more

Marci M 

on BBB

4 years ago

My 95 year old mother had an issue with a sewer overflowing in her finished basement. Since it was 8:30 at night and Roto-Rooter said they had 24 hour service I called them. The problem was resolved by 3:30 a.m. and they had made sure to dispatch a man selling their Water Restoration services (before the technician). Not knowing what to do in this situation we signed a contract with them to move furniture, apply protection to prevent cross contamination, extract water, remove and dispose damaged walls, ceilings, flooring. Ap... read more

Leslie B 

on BBB

4 years ago

Rotorooter's Water Mitigation department has an over-zealous admin named Melissa who keeps contacting me although I've asked her not to. She insists she has every right to contact me since I owe them money. I do not owe them money, my landlady does, and as far as I understand from her, she's already contacted Rotorooter and is dealing with the issue. But Melissa keeps contacting and threatening to put me in collections, send my file to legal, and put a lien on the property. One of those emails was sent to me at 10:49 p.m. Fo... read more

Sherry W 

on BBB

4 years ago

It is to bad I had to leave a star to these thieves. I called them because my sewer was backed up. They gave me a few options and when I when I went with the most expensive to make sure everything was working he then went to the basement and acted like he couldn't do the work and called his manager. When the manager came to my property he assured that everything was busted that my clay pipes were no longer because they were clay and that everything needed to be replaced. So for almost $9000.00 I assumed everything was gettin... read more

J. V. 

on BBB

4 years ago

This company charged me $435 in labor for less than 50 min of time spent in my home. The job (replacing a garbage disposal) was done in 30 min. Parts charge was fair. A small mark up. But $435 per hour for labor is criminal. My choice was to send the plumber away at a $70 service fee cost and find someone else after I had already taken the day off of work. Never use them. 

Linda B 

on BBB

4 years ago

OVERCHARGE!!!! ELDERLY BE AWARE!! OVERCHARGED. The did a simple sump pump replace and super overcharged me for the service. Dave gave me a quote and said "unless I run into some problems. this is an overestimate". Then charged almost the amount he quoted for a simple service. Where the BBB gets that they are an A+ must only count the 5 stars because they are not an A+ company.