Roto-Rooter Plumbing & Water Cleanup

Deborah S. 

on BBB

4 years ago

In April shortly after my husband suddenly passed away, our sewer line blew. I called ********************** not realizing that I had a ********* policy for this. In their contract it says no landscaping. They left my yard a mess. One huge pile of dirt and rocks across the the lawn, from the road to the house. The men that did the work also cut our sprinkler hoses and just left them broken. They told me that they would only cut one branch from the tree in front. They cut the entire tree down without our knowing and left the ... read more

Nicole B 

on BBB

4 years ago

Beware of these professional scammers! I called for a plumber another person showed up which I thought was the plumber and he was from their water restoration team that I wasnt aware of coming out. They never communicated with me about their water restoration team coming out besides the plumber!!!! So, this guy shows up saying they would need tear out my kitchen (which was just remodeled a couple years ago) and I had water damage on a completely dry floor and they had to call my insurance ********************** which put me ... read more

Heather C. 

on BBB

4 years ago

Roto Rooter charged exorbitant prices while providing me with poor diagnostic services. My house flooded three times this year. Roto Rooter misdiagnosed the problem and refused to take responsibility for their negligence. As a result, I spent thousands of dollars unnecessarily. I spent six months in a hotel awaiting home renovation completion because of Roto Rooters negligence. 

Steve S 

on BBB

4 years ago

Rather than tell you that they are booked up, they will give you a time for a technician to come out. Then part way into that time, you will get a phone call saying that they are running behind, because of some made up reason. I was in a bind and in that panic mode I called them as they were one of the first companies that popped up. This has happened twice and in both instances I cancelled my appointment and found another plumber to address the issue at hand. As the saying goes, mess me up once, and shame on you. Mess me up... read more

Austin A 

on BBB

4 years ago

We had a clog in our sewer main at 10 pm so they were the only people available to come out. After unclogging the pipe, they put a camera in to inspect. They told us the Sewer main was collapsed right at the foundation and we'd have to fix it immediately, for a total cost of $13,000. We chose to get other opinions. We had another plumber come and remove the pipe plug to see directly down the pipe, it was not broken or impeded in any way. THEY LIED ABOUT THE WHOLE THING - DO NOT USE THEM OR BELIEVE ANYTHING THEY SAY 

Joanna F. 

on BBB

4 years ago

We have had the worst experience with this company. They “fixed” and issue 5 months ago and it happened again and even though they warranty the job for 6 months they are not taking responsibility now. It’s going to cost more to mitigate the damage this time. 

Hasim 

on BBB

4 years ago

Working with Roto-Rooter has one of the worst experience of my life. I spent over $4,500 for them to fix my lift station's grinder pump. After purchasing two grinder pumps plus their service fee, the grinder pump keeps failing. During their last visit they revoked my service warranty instead owning that the solution (i.e., new pumps and services) they prescribed and I paid for doesn't work. 

Andrew W 

on BBB

4 years ago

I had Roto router come out and look at my Underground drainage for my gutter. They said it would need to be Hydro jetted and they would do a camera inspection before and it would completely fix the problem because it was overflowing every time it rained. I came over with a Hydro jet did it left a complete mess And forgot to do the camera system to show me what the issue was. It was a 5 foot section of pipe they did this to. The technician did not seem to know what he was doing and said he didn’t know if he fixed the issue wh... read more

Lisa C 

on BBB

4 years ago

Terrible customer service and were over 5 hours late! Had to call multiple times to ask for an ETA which kept being pushed back and at one point someone accidentally canceled our appointment. During each call, Customer Service would transfer me to multiple (and incorrect) departments and no one could answer my questions. When I finally asked to speak to a supervisor, I was put on hold for 15 minutes, told the supervisor was busy and would call me back within 5 minutes, and never received a call. Ended up canceling and going ... read more