Roto-Rooter Plumbing & Water Cleanup

Mary M 

on BBB

4 years ago

If I could rate them a zero I would. I had a clogged sewage line and the tech they sent spent several hours fighting with the snake. appeared to handle the problem and i paid approx $525.00 I was supposed to have a camera guy call and set an appointment to come and wiew the line to make sure it was clear. Did talk to a guy approximately 4 days later and set an appointment for after 3 pm the following day. He called me at 2pm and said he was at my house. i could not be there at that time and asked him to return after 3 as ori... read more

GARY O 

on BBB

4 years ago

THEY DO NOT QUOTE OVER THE PHONE - THEIR RATE IS OVER $500 PER HOUR. THIS IS THE ONLY FRANCHISE OPERATION IN ROTO ROOTER - GO ELSEWHERE FOR YOUR SERVICE AND SAVE MONEY. 

Chimese M 

on BBB

4 years ago

I called Roto Rooter to unclog my drain . I advised them that I had ******** Waters as a back up as protection for the trap outside my house, I truly wasnt aware that ******** also snakes your drains for free if your already paying a monthly fee for protection. Roto Rooter down talked Amercan waters and didnt tell me that they knew about this.They charged me $485.00 to simply snake my drain by rushing me into it preying on a first time home buyer wanting relief from flooding in my basement afraid of taking another day off wo... read more

Chris O 

on BBB

4 years ago

Horrible customer service from Kristina M**, Office Manager in Scaumburg, IL location. 

Anonymous 

on BBB

4 years ago

I don't even know where to begin with my experience with Roto-rooter. They have recently moved away from a structure where work is determined based on hours worked to a fixed price structure. This means that regardless of the length of time worked they will still charge a given flat rate. I had what should have been a fairly simple job of switching out a J-pipe in my bathroom sink for a brand new one. I will admit that my house is a bit on the older side but the sink has not changed in several decades. The first plumber came... read more

Jerry S 

on BBB

4 years ago

Terrible. Tried to charge us $800+ dollars to replace a faucet when all it needed was to be tightened. What a scam. 

Gail F 

on BBB

4 years ago

Due to error with ***** repairman working on our refrigerator, waterline got disconnected and flooded our flooring. ***** repairman called Roto Rooter since we didn't have a plumber to call immediately. They came and repaired waterline, and ran equipment to dehumidify floor that got flooded. Well this took 4-days. Project manager demanded and forcefully tried to get us to give them our credit card before job was completed. Told them I would not give credit card until job completed and I receive an invoice along with pictures... read more

Garrett L 

on BBB

4 years ago

Called to fix an issue with my plumbing after the local emergency plumber couldn't get it fixed. Technician came out and said I would need to wait till the next day to get a camera to diagnose the problem, and that I would receive a call. Never got a call so I called myself the next day and they told me I would have a technician out by 2. Called again at 5 o'clock and was told they were booked out for the rest of the day. They asked when I was free the next day and asked if 5 PM would work they said it would. They call the n... read more

Jordan M. 

on BBB

4 years ago

Used them to come out to my residence for a plumbing issue. The service tech came out and notated that nothing was wrong with my drain even though water came out from everywhere. I stated that I had once of their techs remove roots from my drain line 5 months earlier but he did not further checks. 1 week goes by and sewage begins erupting from my drain line, causing a huge mess in my basement. Tech comes out and once again says it's roots and charges $349 for the removal. Tech states there is a 30 day warranty on the root re... read more